Papa Joe's Italian Eatery
485 Spencerport Rd, Rochester, NY 14606
(585) 247-7920Add Hours
Parking: Lot, Private
Bike Parking: Yes
Good For Groups: Yes
Good for Kids: Yes
Take Out: Yes
Cuisines: Mediterranean, Caterers, Take Out, Italian, European, Seafood, Continental, Pizza
Alcohol: Beer, Wine
Takes Reservations: Yes
Outdoor Seating: No
Price Range : Average
First of all, we went to this restaurant because we had received a gift card and becase the restaurant came highly recommended to us from friends and family. Walked in expecting a welcoming atmosphere and good food. When we first walked in to ask for a table for 3 the nasty woman at the front desk immediately jumped down our throats and asked us what time our reservation was for. When we said we didn't have one and that we would like a table for three, she said she wouldn't be able to seat us without one. We said we were wiling to wait and the wait time ended up being shorter than anticipated. After the 50 minute wait (even though tables were empty) we were seated. Christina, our waitress, had to be one of the rudest waitresses we've ever had. We were seated and ignored for 30 minites before taking our orders and waited another 70 minutes for our food. At this point the restaurant was half empty and it was close to closing and we were rushed to finish our meals. When we asked to order dessert to go she laughed in our faces when we ordered more desserts than there were people. The food was okay (nothing special) but because of the shitty service I will never go back.
Walked in and was greeted by a nasty old woman. She asked me if I had reservations in a rude tone. I said yes. I was told that I need then when I called for hours. She told me I was lucky because I would not have been able to eat here without them. WOW. The I was seated and had to deal with a waitress with an attitude. The food was just ok. I will not be back
Customer service is terrible. Nasty miserable hostess/greeter. We were asked do you have a reservation at 4:30PM ??? Just when the doors opened. No we said. She said then we can not accommodate you. Not a way to run a business. I do have many choices of restaurants and do not have to be treated this poorly. So my family went to another restaurant where they wanted our business.
Used to be a good place to eat with good food, and not too long of a wait. Now you have to make reservations even if you get there early. It took forever to get through their phone line. The tables are so crammed. The last three times I have come here, I have been bitterly disappointed, well no more!!! I work too hard for my money, and my wife and I used to love the food here, and it is so lackluster in flavor. Our waitresses completely ignored us, and to get a glass of wine with dinner is a joke! Even the Hostess had an attitude. This place has turned into a joke! Don't waste your time!!!!!
Never mind the food beware of the nasty old fart hostess that is rude and will run you out the door. This is how to run a good business with great food food into the ground. No I do not have a reservation but you have lots of open tables so you tell me you are full? Then you tell me If I sit down I will have to be out by 5:45PM. F U Lady.
Pit bull hostess needs some customer service training and people skills. Called several times for reservations and was told no spaces open for the night in a rude tone. Went there and was told no seats and was shown the reservation list. Half the tables were open. Told some friends who all had the same experience with this Rude old Hostess and walked out. I have told friends do not bother going there. Not worth the aggravation.
I have grown up on Italian food all of my 6 plus decades and I can honestly say that Papa Joe's is right up there with Grandma's home cooking. The food was plentiful, just like a Sunday afternoon, gathered around Grandpa's and Grandma's formal dinning room table. Grandpa use to say if you leave the table hungry, it is your own fault. I didn't leave Papa Joe's table hungry. As a matter of fact, the full portion provided enough leftovers for two more meals!!! It would have put a great big smile on Grandpa's face. Papa Joe's is now one of our favorites and we will definitely be returning for another large portion of something that we know will make us groan with culinary pleasure. Along with the great food, the service was exemplary. Our greeter and server made us feel like one of the family. Thank you for a delightful experience and thank you for stirring up fond memories of times gone by.
06/13/2008Provided by Citysearch -
For $11 I ordered the largest portion of lasagna I had ever seen. It tasted fantastic. They have my favorite tasting sauce in the city and I am very particular. Service is always great. The staff is very friendly and professional. They specials that they offer are quite amazing. Two people can go and eat a full meal with a glasses of wine for under $30. I have never found a better value. Order the homemade oil with garlic and spices for your bread. Most people can make three meals out of one order at this place. I really don't think that we could make the food ourselves any cheaper. We certainly could never touch the quality. Another favorite is the Cannelloni. On a side note I am not a big fan of salads but I always finish my plate here. I don't know where they get their blue cheese from or if they make it themselves but it is really good. I always get creamy and crumbly blue cheese.
The only problem I can mention is that I think that we may have told too many people about the place. It used to be relatively empty when we would visit but now it's packed almost every night of the week. Agetina's has to be sorry they let the two chefs go that run the place because Agetina's is not the same. Well at least I have a new favorite and its right down the street.
If you like the place, please don't tell anybody about it. ;-)
01/11/2008Provided by Citysearch -
Last night was our first visit. Decor was very nice. Waitress and staff were excellent. Portions are unbelievably large. The bread was served warmed and delicious, everyplace should do this. Salad was great, lettuce, tomatoes, cucumber, banana peppers, black olives, chick peas, shredded carrots, and croutons with a good tasting Italian dressing. Also it was served cold and crispy,very fresh. Not one who is particularly fond of salad I cleaned my plate. I ordered an appetizer of steamed clams for a very reasonable price. The bus staff was unbelievable, the restaurant was full, whenever I moved a dish to the side of the table it was gone. They were very mannerly and must have been trained well. I watched when customers left their tables were cleaned off and reset in a minute (I should have timed them). I ordered chicken French which was very good and plentiful with a side if linguini. The sauce was good but not the best to me. I add this because I believe that tomato sauce is very subjective. Everyone likes the taste of a different pasta sauce. I could go on about this but characters are limited here. My wife had chicken Parmesan which was fantastic along with a side of penne with a meatball. Waitress was very nice and experienced. I recommend this restaurant highly. The menu has a lot of items that I would have liked to try. I will have to go back.