National Car Rental
1200 Brooks Ave, Rochester, NY 14624
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My experience with National has been generally fine. However, with my most recent rental I had an annoying revelation about the limitation of their service. Pulling out of the airport rental location having just picked up my car, still on the airport roadway, the car suddenly and completely died, leaving me in the middle of the road with a dead car, at probably one of the airport's busiest times. After much time and frustration trying to get some kind of assistance on the phone (their IVR system is a cycle of no-human-contact horror), I was told that they had no way to help me. I only wanted to have someone come pick me up and remove the road danger that the stalled car presented. So frustrating. When I finally made it back (by abandoning the car and walking to the terminal), there was an apology, but no offer of any kind to rectify or compensate me for my trouble and delay. Not happy.
I travel frequently for my job. It is important for me to feel comfortable when I am away from home. National takes all of the stress out of renting a car! My car is ready as soon as I arrive; I just have to pick up my key. The cars are always clean and in perfect condition - and what a variety! The staff is very friendly and accommodating. I find myself looking forward to getting my "new car" each trip. And I love my own car! National is in a league of its own.
I went to pick up my mini-van up and they wanted to give me a Tahoe. I said no and they took a mini van from Enterprise. I opened the door to ck how clean it was and there was an empty bottle and a coffee cup just sitting there. The van was never cleaned just washed outside. When I got home and packed the van I found that a bottle of pop had spilled in the CD holder and it sprayed on the roof of the inside of the van. We had to clean it our self because we had no time to bring it back.
Good rental prices and cordial Return Agents. I suggest that the Counter Reps create a photo inventory book of all cars; so people can see the availabilities instead of just telling people. No one knows what every make/model looks like just by verbal ly stating it. Also, they DON'T have an Emerald/Executive Aisle, which is rather disappointing.