Monroe School Transportation, Inc.
970 Emerson St, Rochester, NY 14606
Phone: (585) 458-9159
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Unprofessional!!! Everytime I have to call there about my son they are so rude and unprofessional. They bring my son home over an hour late and don't bother to call and when I call looking for my son I was told "yeah the driver told me he would be late due a detour" and when I asked why couldn't I get a call to inform me of that I was told "I could of called but I just didn't"! And that is just one of the incidents. I wouldn't refer anyone to this company for any reason not worth a cent!
My child's bus transportation to school is unfortunately, monroe. They are not only extremely unhelpful, but extremely rude! If you ever have to call there, good luck. The woman on the school bus line, is BEYOND rude! You can barely speak before she is ignoring, speaking over you, and interrupting you with the most disrespectful tone, asking your child's name, and then immediately dismissing anything you have to say after that. However, if they are late with dropping your child off, or NEVER keep to their pick up time, they don't apologize, call, acknowledge you, nothing. I've had this happen to me EVERYTIME I have had to call, which has probably been 6-8 times in the last 2 years, and without fail, I am extremely disrespected, before they even get my name! I have spoken with several other parents, and it's been the same story with them. Whoever is allowing that woman to answer the phone at the school bus transportation line, needs to fire her. This company has a serious ego problem!