Metropolitan Granite & Marble
15 McArdle St, Rochester, NY 14611
Phone: (585) 342-7020
Fax: (585) 342-7032
TollFree: (855) 475-7020
Metropolitan Granite and Marble Inc.
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This was a terrible experience. I should have had my head examined to hand over 50% of the job in advance, IN CASH. Why does he not take credit cards?? Because he robs Peter to pay Paul
Some of the issues:
One edge was not rounded off. A pantry door
that opens into it hit it. They simply cut it off at a 45 degree angle. It looks awful.
The undermount sink should be secured to clips attached to the underside of the counter. It was simply silicone onto it, and the sink has already dropped down.
The original formica had a section that was notched into the door casing. Awful. Anyone with experience would have noticed this, and asked if we wanted to duplicate that. Now it is installed into a cracked door casing.
The grout lines are much too wide in one section where the backsplash they installed meets the tile.
The worst part was never getting any return calls, and having them not show up for appointments. The owner refused to return my calls.
Stay far away from these guys!!!!!!!
When I first went to Metropolitan Granite's showroom in Williamsville I was really quite impressed. (Even though the walls and floor looked as though they ran out of money - I chalked it up to they were still moving in) The sales rep, I believe her name was Jessica, was amazing. She helped me with selecting the granite and even got samples for us from Rochester. She was very patient with us as we were going to place a large order and needed to take our time and really look at all of our options. When we back to the showroom last week we were shocked and quite frankly confused as to why there were large closed signs posted. We called and talked to someone in Rochester who only told us that they were looking for a new sales rep but refused to go into any further detail. We are good friends with the owners of another business in the same building and asked if they had any insight in to what happened. We finally got the truth from them! They were served a pay or evict notice from the landlord (they had only been there for a few months!), and the guys told us that they would talk with the manager and she (and other employees in Rochester and Syracuse) were constantly having trouble with paychecks not coming and even had to deal with bounced paychecks. I am so glad that I did not give my money to a company that refuses to pay their bills and their employees. Who does that!? I hope any other future potential clients read these reviews and RUN! Take your money to a more reputable company! There are so many other options that do not have several bad reviews.
Let me start by saying that installing granite in older homes is not a very easy job. The granite is very heavy and difficult to maneuver. The install team did a fine job and I was very happy with the results. On the business side of that operation I was given everything that I was promised on time. I wasn't asked to pay my final 90% until I was happy with the installation. That is the part that I don't understand about some of the bad remarks that I've seen. I suspect that most of those people would be unhappy no mater what. The biggest reason I chose MG&M was their price was by far the best I could find. Plus their time line for my counter-top was two weeks ahead of Home Depot. Lindsey was honest and upfront with me and called to see if I was happy with the installation. Ish also came by to see if everything was going ok.
Let me start by saying I was suspicious from the beginning. I read the reviews but found the pricing to be competitive here in Syracuse. I decided to get a quote from Michael and he seemed honest and trusting. I set up an appt. to meet with Lindsey in Rochester and choose my stone. Then an office member called and scheduled me for the measurements and install. Up to this point, everything was great. However, two days before my install, I received a call saying they had to push my install off three days. I said NO and got upset with the woman on the phone, who turned out to be the only helpful member of this place. She talked with the "boss" and got my install back on for the original date. The install went fine until they did not install a piece of granite because they "forgot it at the shop". Come to find out, they never cut it and need to order another piece of this to finish. I have been waiting now several weeks with no return calls and an unfinished job.
Ismail Cakir is nothing but a scam artist! Stay away from this company. He probably needs to keep opening new locations because no one from Buffalo - Syracuse will ever send a referral to him! He'll only partially complete your kitchen, steal your money, you'll have plumbing problems, he'll ruin your cabinets, your granite won't be properly sealed and your sink will fall out. STAY AWAY!!!!
Metropolitan Granite did an awesome job installing our new granite countertops. Our bathroom was in the back of the house and we thought for sure it would be difficult to get the piece in the house, but the installers expertly maneuvered the piece and it looks perfect!