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General Info
IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at holidayinn.com for our lowest rates. You won't find these anywhere else. Welcome to the Holiday Inn Rochester Downtown. The Holiday Inn Rochester Downtown is located in the heart of downtown Rochester NY and overlooks the Genesee River. Our Rochester NY location is convenient to popular restaurants and entertainment. Business travelers can enjoy a short walk to Local, State and Federal Government offices, Kodak, Carestream and 10 minutes to most corporations. Take advantage of an easy commute to Harris Corporation, University of Rochester, Eastman School of Music and RIT. This hotel is only 6 miles from the Greater Rochester International Airport with easy access to the interstate. Our complimentary shuttle provides transportation to the airport, bus and train stations. We are the perfect spot to stay when exploring the National Museum of Play at the Strong, Rochester Museum and Science Center or discovering the Rochester NY area. Relax in our quiet and comfortable guest rooms while enjoying complimentary Wi-Fi after a long day of work, attending a conference or visiting family. Our River Club and State Street Grill provide delicious breakfast and dinner options along with in-room dining. Check your email in our 24-hour business center, then work out in our fitness center or relax in the seasonal heated outdoor pool. The Holiday Inn Rochester Downtown has over 15,000 square feet of meeting space, which is perfect for a successful meeting, wedding or special event.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours Open 24 Hrs
Extra Phones

Hotel Front Desk: (585) 355-4811

Reservations: (800) 345-8082

Services/Products
Holiday Inn Full-Service Hotels & Resorts. No matter where you're traveling, you'll find a familiar place to stay at Holiday Inn hotels. It’s all the services and amenities you want and the value you expect. Holiday Inn is the perfect choice for both your business and leisure travel needs. With nearly 1,500 Holiday Inn hotels around the world, Holiday Inn remains the most popular hotel brand. At today’s Holiday Inn, you will be sure to find a convenient location offering many features* to make your stay more enjoyable, such as: • Comfortable guest rooms equipped with coffeemakers • Hair dryers and irons • Free high-speed Internet access in the U.S. & Canada** • Kids Stay Free • Full-service restaurant featuring: • Kids Eat Free in the U.S. & Canada • Best-4-Breakfast in the U.S. & Canada • Room service • Swimming pool • Relaxing lounge • Fitness center • Meeting facilities and the Holiday Inn Meeting Promise • Business Services • IHG Rewards frequent guest program
Brands
Holiday Inn Club Vacations, Holiday Inn, Holiday Inn Express, Candlewood Suites, Crowne Plaza, EVEN Hotels, Hotel Indigo, InterContinental, Staybridge Suites, avid hotels
Payment method
check, discover, amex, visa, master card
Location
Holiday Inn Rochester Downtown is in the heart of Rochester, walking distance from Blue Cross Arena and Rochester Riverside Convention Center. This hotel is within close proximity of Genesee River's High Falls and Frontier Field.
Neighborhood
Central Business District
Languages
Dutch, English, Finnish, French, Greek, Spanish, Turkish
Other Email

Categories
Resorts, Banquet Halls & Reception Facilities, Corporate Lodging, Hotels, Lodging, Motels, Wedding Reception Locations & Services
Other Information

Swimming Pool: Seasonal, Outdoor

Property Amenities: Multilingual staff, Breakfast available (surcharge), Elevator/lift, Express check-out, Fitness facilities, Safe-deposit box at front desk, Porter/bellhop, Conference center, Business center, Laundry facilities, Bar/lounge, Computer station, 24-hour front desk, ATM/banking, Meeting rooms, Wedding services, Conference space, Luggage storage, Dry cleaning/laundry service

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Reviews

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tennis3215

09/05/2008

Provided by Citysearch
Overall
worst hotel service ever

We were assured that 'cosmetic' work being done on the hotel at the time of the wedding would be unnoticeable. Sandblasting is not unnoticeable! Nor was the picket lines because they were using non-union workers. This is how it started. We had to change hotel rooms twice because the plumbing was not working. The carpeting is lifting up in the hallways, toilet tank covers were not fitting We had reserved rooms for over 50 guests at the hotel. More than half our guests changed rooms. Some had no air conditioning in their room. The housekeeping service was horrible. Rooms were not made up until very late in the day. The hotel is an absolute mess,
We had to page our wedding coordinator Patty repeatedly The aisle was not as long as we were told and the customized aisle runner was secured upside down hand painting was not visable until they cut the runner and had the writing visable. The bride asked them to flip the runner but they refused!
They had servers from the other wedding walking through our cocktail hour with food telling our guests that these aren't for you, don't touch!
The table service was horrible. There were not nearly enough servers. The orders were a mess, despite having to document who had what on the seating cards. They were removing plates before half the reception was fed.
Then we had the power loss. Again we had to go find our wedding coordinator. By running extension cords across the floor and taping them down we were able to get the music going again, but the ceiling fans in the tent...no such luck.
She was always upset and made us feel like we were bothering her for the most simple of requests. I would never recommend anyone to this hotel, and would not ever want to sleep there again and would hope that I can prevent at least one bride from ruining their day by this review. The thought that my daughter's most important day was ruined by their lack of professionalism is extremely upsetting.

dcapal

11/13/2006

Provided by Citysearch
Overall
Great restaurant bar in lobby

A clean hotel in a great downtown location. The weekends are a bit quiet downtown, so you have to really search for something to do.