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Hotel Front Desk: (585) 355-4811
Reservations: (800) 345-8082
Swimming Pool: Seasonal, Outdoor
Property Amenities: Multilingual staff, Breakfast available (surcharge), Elevator/lift, Express check-out, Fitness facilities, Safe-deposit box at front desk, Porter/bellhop, Conference center, Business center, Laundry facilities, Bar/lounge, Computer station, 24-hour front desk, ATM/banking, Meeting rooms, Wedding services, Conference space, Luggage storage, Dry cleaning/laundry service
09/05/2008Provided by Citysearch
We were assured that 'cosmetic' work being done on the hotel at the time of the wedding would be unnoticeable. Sandblasting is not unnoticeable! Nor was the picket lines because they were using non-union workers. This is how it started. We had to change hotel rooms twice because the plumbing was not working. The carpeting is lifting up in the hallways, toilet tank covers were not fitting We had reserved rooms for over 50 guests at the hotel. More than half our guests changed rooms. Some had no air conditioning in their room. The housekeeping service was horrible. Rooms were not made up until very late in the day. The hotel is an absolute mess,
We had to page our wedding coordinator Patty repeatedly The aisle was not as long as we were told and the customized aisle runner was secured upside down hand painting was not visable until they cut the runner and had the writing visable. The bride asked them to flip the runner but they refused!
They had servers from the other wedding walking through our cocktail hour with food telling our guests that these aren't for you, don't touch!
The table service was horrible. There were not nearly enough servers. The orders were a mess, despite having to document who had what on the seating cards. They were removing plates before half the reception was fed.
Then we had the power loss. Again we had to go find our wedding coordinator. By running extension cords across the floor and taping them down we were able to get the music going again, but the ceiling fans in the tent...no such luck.
She was always upset and made us feel like we were bothering her for the most simple of requests. I would never recommend anyone to this hotel, and would not ever want to sleep there again and would hope that I can prevent at least one bride from ruining their day by this review. The thought that my daughter's most important day was ruined by their lack of professionalism is extremely upsetting.