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Game Craze

Map & Directions
(1 Review)

1751 East Ave, Rochester, NY 14610

(585) 442-7970

Today: 11:00 am - 9:00 pm
Tomorrow: 12:00 pm - 5:00 pm
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Regular Hours

  • Video Games
Payment method
cash only
East Avenue
Video Games, Video Rental & Sales


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sold defective product and wouldn't give a refund or even store credit

So, I bought a headset for my PS3 at the game craze on East Avenue probably a little over a month ago. It didn't work. I am literally their neighbor, I live right across the street. I work 50 hours a week in the hospitality industry. I had planned on taking it back soon after I purchased the headset, but it wasn't the hugest priority so I forgot about it for a few weeks. So, today I decided to walk across the street and return it. I lost the receipt at some point, but the box clearly had a Game Craze sticker on the box. The guy behind the counter refused to exchange it for cash or even store credit. This guy is a manager as well. Now people wonder why neighborhood businesses go out of business, this is why. I could have easily bought the headset from one if the larger big-box stores for less money (i even work in a mall) but I chose to try and support my neighbors instead, even with the extra 5 dollars I had to spend to do so. Only to be sold a worthless piece of crap that the rude gentleman behind the counter wouldn't exchange but may have if he "recognized me" ( so basically it was his decision)IME I said I've managed in hospitality for ten years and this is the exact opposite of what I would have done for one of my neighborhood patrons. So thanks again for taking my $30+ for a cardboard box and a worthless, faulty piece of trash. Wonder if Best Buy would have exchanged it? But we already know the answer to that..

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