Foundation Financial Group
1 Washington St S, Rochester, NY 14614
Foundation Financial Group is a multibillion dollar financial services corporation. We offer our customers Best in Class service through our Insurance, Retirement, Mortgage, and Services.
We have been named one of the fastest growing financial services companies in the industry by INC magazine and understand that without providing top notch service that we wouldn't be able to expand the way that we have. We believe in giving back to our communities and are very actively involved in many charities in the markets that we serve throughout the United States. Through our philanthropic endeavors we have provided significant monetary contributions to some very good causes.
We are committed to a strong focus on customer service and community investment as we continue to grow and compete with the largest financial institutions in the world.
2. Insurance Products
3. Retirement Planning
Give us a call today to see what Foundation Financial Group can do for you.
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I am delighted to express my appreciation to the Foundation Financial Group in particular to Alexandria (Allie) Butler regarding my recent and most rewarding experience with refinancing my home mortgage. I attempted to refinance my mortgage last year with another lender and quickly became frustrated to the point that I cancelled the entire process even after paying for an appraisal on my home. I really went into the current loan process with very low expectations. In fact, I had no real intentions of going through the entire refinance process thinking "Like One Financial Group Like Them All".
What could possibly be different from my previous experience? Little did I know I was up against a real professional, Ms. Allie Butler, a loan officer with Foundation Financial Group. I really challenged Allie to explain why refinancing my home would be any different this time around. She really went to work on me by explaining why refinancing my current home loan made good business sense. In addition to the high interest rate, I was paying on my present loan (7.5%) and the amount of money I had already paid out for 17 years the loan had been in effect my situation was a clear no brainer not to refinance.
Allie, your diligence in completing the loan and all the associated paper work is greatly appreciated. You were very knowledgeable and regardless of the questions I raised you were always ready with a timely response. The entire loan process was fast and efficient and I am very pleased to have had the opportunity to work with you. You have a very pleasing personality and warm sense of humor in fact that won me over many times to your way of explaining what was best for my situation. I would strongly recommend you and Foundation Financial Group to any of my family, friends and associates that are considering refinancing their homes. As for outstanding customer service, I rate you a twelve (12) on a ten (10)-point scale. "Keep up the good work".
Just wanted to take a moment to express our sincere appreciation and gratitude to you for helping us refinance. We began trying to find a company in February which not only provided the lowest interest rates and points, but truly exceptional customer service and support. You were actually the first Loan Officer we spoke with concerning this process, and we were extremely happy with your total dedication and commitment to your customer. I can't believe you took time out of your weekend at home to speak with us, and answer questions. However, at that time, we needed to satisfy our requirement to "shop around" to try other companies just to make sure we were doing the right thing. After contacting at least 4 or 5 others, and waiting days/weeks for a response, combined with their total lack of concern/care for customer relations, we contacted you again. I can't begin to tell you how pleasant our experience has been with you and Foundation Financial Group. We closed last night, which by all accounts, must be a record...less than 2 weeks.
If they hang photos of your staff on the wall in your office, they should have a banner under yours which reads, "Bridget Barber - Dedicated to Truly Exceptional Customer Service"!
Thanks again for all your time and efforts in our refinance. We know we are not just a number with you and Foundation Financial Group....we are real people!
Thanks to all for all you did. Cindy kept me up dated about the loan during a very stressful time. She educated me on the why questions. That is very important, to explained things. I will send you customers when I hear of them wanting to refinance. I feel like my family and I should come down and meet everyone. Cindy should get a bonus, I know good people when I talk to them and she is that.
Megan, this is to say thank you, for what you did for me. Your patience, and understanding, when I was about to quit .You got me through this. Cleared out my debt, helped me breath again, (Bills) at my age I did not need the debt i had, Thank you.
Now most of all I thank you for the information you gave my daughter and son-in-law, That information put them in contact with the right people who are helping them to keep their home. I know I will probably never see you to shake your hand and give you a big God bless you hug.
Just know that you will be blessed in all you do.