3175 Chili Ave Ste 5, Rochester, NY 14624
TollFree: (888) 582-4354
Parking: Lot, Private
Price Range : Average
Bike Parking: Yes
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Absolute worst customer service I have experienced in my life. Not only was my technician, Cassandra snotty, but she refused to refund my money after she screwed up my nails TWICE! Do yourself a favor and go somewhere else. These people are crooks and they have no idea on how to do nails...
The customer service at this salon is poor. I went there last Sat., to get a full set put on for an upcoming trip. After I left, I noticed the nails were lifting and two came off. I contacted the store, and was told to come back in to get them fixed. When I went there she only fixed one, made excuses, and acted snotty. I think $50 is a bit much for them to lift or come off so easily. I had to glue one nail back on myself. The owner has yet to respond to my complaint. Cassandra actually wanted to charge me an additional $25 after only a few days of wearing these and I already paid $50.