3333 W Henrietta Rd, Rochester, NY 14623
Specialties: Balls, Proms & Homecomings, Marriage Ceremonies, Evening Gowns, Graduations, Wedding Day, Quinceaneras, Weddings & Receptions, Parties, Wedding Ceremonies
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Waited an hour to order a dress that I had previously tried on with the bridal party at a separate time. They keep all the information on file. Got the email stating my dress was in, went and picked it up. Later that day got a phone call from my bride saying I have the wrong dress. After 45 minutes on the phone finally got them to ship me a box to send back the wrong dress and get the new dress shipped to me. About a month later I get an email saying my dress was in. So much for it getting shipped to me. Terrible customer service and experience.
07/14/2009Provided by Citysearch -
They are the Wal-Mart of bridal dress stores. Every dress is stiff, ugly, and cheap looking. If you want to look cheap and spend 99$ on what should be 99 cents, go here. Not enough workers. No one wanted to help. Kept calling everyone ""hunny"" or ""darling"" ..they all said they'd be with me in a moment, never came. Though I didn't need help I was looking for a quick throw away garter. First time I went there as a bridesmaid, the dresses were so ugly I couldn't even believe it! Every single one! The woman who was helping fit me the the bridesmaid dress was some fat hog obviously insanely jealous i looked good because she kept telling me to cover up my own bra straps and stop sucking in! I was so upset (not that i am a perfect healthy toned fit and gorgeous but the lady) I just ended up getting measured and waiting until some other no brained fatty was in to take care of me. Service is slow. They care more about personal calls than their customers. I walked out once and the second time I stood in like waiting for someone to come to the desk to check out with 5 other women and two of THEM left. if you want to shop for a dress like you would paper plates and napkins, go here. Seriously worst place ever,.
06/18/2007Provided by Citysearch -
Typical 'box store' service. Treated rudely to put it nicely. We were apparently bothering the staff just by being there. Selection was ok...if you like to look at 300 gowns of the same style. If you buy something there, keep in mind that there will be a dozen or more brides on the same day in the same area looking just like you do. You might as well buy a uniform. Quality of the gowns was sub-standard. No wonder why they advertise $99 gowns. It's the only way they can get you in the door. Once you're in there, you quickly realize that you've wasted your time. Put your efforts to better use...shop elsewhere.