Cortese Service CenterAdd to Favorites
2400 W Henrietta Rd, Rochester, NY 14623
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
Phone: (585) 475-1211
Phone: (585) 427-2121
TollFree: (800) 501-6470
TollFree: (800) 469-4198
Parking: Lot, Free
Wheelchair Accessible: Yes
08/04/2011Provided by Citysearch -
Above and beyond customer service. With a purchase of my families Grand Caravan there was exceptional consideration given through the whole process. Every member of the Cortese family worked hard to reach a solid deal for us. Even after the sale was complete, I had a concern and John Cortese took the time personally address my concerns which was appreciated. Overall the environment was excellent(make sure you schedule an appointment), the tour of the service area and lounge revealed a comfortable future transactions, the staff was friendly and fair. They are definately doing some things right here. If you do your prep and know what a fair deal would be, I am sure Cortese can make it happen for you, and I witnessed first hand that they care about every customer and deal they make.
07/15/2011Provided by Citysearch -
I want you to know that your sales people have been very attentive to me. My mother went into the hospital right after I contacted your organization via email. Michelle has been attentive and respectful. I will be looking at purchasing a Ford Focus, but due to the situation with my mother, it will need to wait until possibly fall. I will be contacting your organization ,soon. I want you to know that I have always been treated with respect and courtesy, by Cortese Dodge. Michael is a great asset to you. Im sure that you know that, but I want to reinforce that I intend to continue my business with you, because of Michael. Thank-you again for the opportunity to do business with you.
07/13/2011Provided by Citysearch -
Was able to service vehicle without an appointment. Had a nail in tire and didn't want to chance not having it fixed. Performed NYS Inspection, a recall notice, and oil change also. Bob has assisted us in the past with very courteous service. Would reccommend service here.
07/06/2011Provided by Citysearch -
Byron and ANNA have gone over the top to insure a very pleasent sale on our new Outlander Sport;and we are looking forward to three more trouble free years. Note-that day I lost my 1000.00 pair of glasess somewhere and as a last resort after searching the whole house I called Byron and asked him to check our old car we traded in and low&behold they were UNDER THE CARPET in the back seat!!! this turned it from a good deal to a GREAT SALE!!dont ask me how they got there?-thank you Cortese Auto Group
06/28/2011Provided by Citysearch -
Have been coming to this dealership since the original dealership that I bought my car from went out of business. I have always been treated with friendly and courteous service. I always feel that I can trust that I will get the best price for any service that I need and every employee that I have dealt with have been very friendly and courteous. I would definitely recommend Cortese Auto to my friends and family.
I also enjoyed the new waiting area with internet access and new TV. I will continue
to come and have my car serviced for as long as I own it.
06/24/2011Provided by Citysearch -
The total car buying experience was a pleasurable one for me. Every attempt at getting me the right vehicle for the right price was made by everyone I had contact with starting from Jason Miller at the internet desk, to the salesman Tom Ciavarri, to the sales manager Ron Fredericks. Jason handled my questions and my emails in a prompt manner without pressure, even went out of his way to answer questions for me beyond his scope. Tom Ciavarri was great to work with. Pleasant and knowledgeable, I could tell he was very interested in getting me the right vehicle to meet my needs and was in my corner in getting me the right price. The back-and-forth was kept to an absolute minimum, I liked that, I dealt almost exclusively with Tom. I had shopped around a couple of other dealers for a similar vehicle, I was pleasantly surprised by the final offer I received from the sales manager Ron Fredericks, I got a truck with more options at a better price than the other guys, I was truly blown away, I could not pass it up, I bought from Cortese. Thank you Jason, Tom, and Ron.
06/21/2011Provided by Citysearch -
i was referred to cortese through a friend. I found my experience real easy. I spoke to the manager who listened to what I was looking for and what I needed as a husband and a dad of a growing family– then I was given a buying consultant who took that information and found me the perfect minivan. It was perfect! I got probably too much for my trade in considering the shape it was in…and I didn’t even test drive my new car…I just bought it…no joke…and I have been happy ever sense and have no regrets. When I took it back for my first check up for an inspection they threw in a free oil change…made me feel great. I will be buying again. And I like the fact that every now and then I just check back in on their website and see what they have….i don’t need to go anywhere. Thanks to everyone at cortese. I will be buying again…thanks
06/17/2011Provided by Citysearch -
I decided to wait until next year before even considering another new car, especially since last week I spent over $500 on brakes and rotors on my car at your service department. I will say that the repair work was done quickly and competently, and that the driver of your courtesy van was quite personable, and extraordinarilly prompt when picking me up at my offie in Rochester. It seems fairly likely that I will continue to use your Henrietta service department for all future service, and possibly in the future I will shop at your dealership for my next car. Thanks.
06/13/2011Provided by Citysearch -
Thanks again for a great experience - It was kind of fateful the way that car popped up - I feel i was in the right spot at the right time but I appreciate the fact that you went the extra mile to see if you could find something that matched my needs.I do want to say how much I appreciated your professionalism and fair dealing. I felt very comfortable immediately when working with you. I did some research ahead of time on trade in values and was very impressed with the way you handled that aspect of our discussions. I honestly was flabbergasted when I went to pick up the vehicle - as you know I saw the vehicle when it was first traded in and was very impressed at how the car was detailed and presented upon the final sale. Overall, I can't say enough about how satisfied and happy I am that I met you and bought this vehicle from your company. Thanks again - it was a pleasure meeting you and I plan on someday buying another car from you again.
06/06/2011Provided by Citysearch -
Just a quick note to say thanks to you and especially Joe Provvidenza on my recent visit to Cortese. I brought my 2009 Challenger and Joe went our of his way to get everything I wanted done to the car, and make it look great. His professionalism is hard to find these days and greatly appreciated. Also, Steve in sales, Mike from the body shop, and Kay the detailer have been outstanding in their service and kindness. It's nice to have a group of guys I can trust and count on to give me excellent service. I wouldn't think twice about purchasing another vehicle from you and your dealership in the future.
06/02/2011Provided by Citysearch -
Cortese Auto Group was an absolute pleasure to do business with. The entire experience transformed my view of the car buying process. Every employee I worked with was well educated about the vehicle and had an explanation for any detail I was confused about. They were extremely straight forward and honest; I never once questioned the integrity of the process ...which really left a lasting impression on me. I without a doubt recommend their services and encourage anyone looking for a Jeep (or other vehicle) to stop by their dealership and experience their outstanding customer service for yourself!
05/31/2011Provided by Citysearch -
Wayne Rainey was very professional and informative. He was also very personable. Social skills and listening skills were very good. I was very satisfied with the service that was provided to me and my wife. And I will be back to purchase another vehicle.
05/20/2011Provided by Citysearch -
Denise is a great sales person. We have been working with her for years. She is friendly and professional and she is a good friend to our family. We have bought all of our cars at Cortese and they have always given us a fair price and great customer service. I would definitly reccomend them to my friends.
05/18/2011Provided by Citysearch -
My wife and I could not be happier with the work that you and your team recently completed on our Grand Caravan. It looks brand new. We would also like to thank you for the excellent customer service that we experienced. We have a long term- relationship with Cortese Dodge as customers/ The Grand Caravan is the third vehicle that we purchased from your dealership and we have never been disappointed . Thank you again abd very best regards.
05/16/2011Provided by Citysearch -
I just picked up my car from the service department. I dont know if you got a staus on it or not but it turned out that when the tech was inspecting it he noticed the steering rack was leaking. tim for service called to let me know and pointed out that he was surprised that the ship that found the bad tie rod hadn't spotted this as well. Had I just bit the bullet and had the tie rod replaced at the original shop the rack would still be in my car and could easily have been the reason to fail its next inspection. As it all worked out I'm glad I contacted you about the original issue. The service department replaced all the parts under warranty which is great. I want to thank you for going top bat for me at a time when Im sure every dealer is looking to cute any spending they can. Please thank John Cortese for me as I realize it was his decision to take car of this for me, and please remember to thank the guys in your service department as they've helped me avoid another issue with my care. The people of Cortese handled this situation in a thoughtful, considerate and professional manner. You people have been responsible for maintaining a relationship with a loyal Dodge customer and most certainly someone who will remain a loyal Cortese customer. Thank you for standing behind the car you sold me and I hope you'll be around the showroom when I'm ready for my next car.