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Citizens Bank

Map & Directions
(1 Review)

800 Paul Rd, Rochester, NY 14624

(585) 247-0900

Today: 9:30 am - 1:30 pm
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General Info
At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don’t keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Housing Lender.

Regular Hours

Payment method
all major credit cards, debit, master card
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Roger S.



One of the worst experiences I've ever had with a bank! I was mailed a promotional letter and it stated that I could open a checking account with a $25.00 deposit and after three months of monthly deposits, the bank would deposit a bonus of $200.00 into my account. I carefully went over all the stipulations with a bank account manager. After I made the initial deposit, I deposited an additional $300.00 and another $500.00 and at that time I inquired about the bonus that was supposed to be deposited into my account. I was told that I wasn't eligible, for some senseless excuse! I couldn't believe a bank would pull such a ridiculous SCUM, so I immediately closed my account!! I hardly ever see cars parked in front of this bank, so the word is rapidly spreading about this horrible excuse for a bank!!

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