Apple Transportation Inc
375 Clay Rd, Rochester, NY 14623
Specialties: Houses / Homes, Chauffeurs, Group Packages, Sedans
No coupons available
Be the first to add a photo!
One of the drivers from this company hit my car when he ran a red light. I wouldn't feel comfortable riding with someone who would run a red light. They have been avoiding my calls on the issue and have refused to accept responsibility for the inconvenience they caused me and damage they caused to my car that resulted in a total loss. I wouldn't recommend this company to anyone.
If I could rate this company with a negative number, I would. The school used this company to transport my disabled child. I was suspecting that there was something not quite right so I put a gps tracker in my child's book bag. I found out that the driver was was driving to extra places and stopping and visiting with people with my child in the card. Then in order to make up for the lost time, the driver was speeding to the destination. When I confronted the owner with this, he denied it.
The driver was polite and accommodating, and the taxi itself was surprisingly clean and smelled really nice. They definitely put a lot of effort into making sure passengers are comfortable. I'll definitely be using this service again. It was actually cheaper than Lyft and Uber in my area as well.
I waited for a half an hour in freezing temperatures for a cab. When I called to complain I was told it would "arrive soon". In the time it took for the cab to arrive, I had already called another cab company and arrived at the airport (for a cheaper price I might add) and then and only then did the driver call to ask where I was. They were a total of about 45 minutes late. There was zero communication between myself and the company. I nearly missed my flight because of their poor service. I'm currently waiting on a refund.
There have been many complaints similar to mine that I unfortunately found too late.
DO NOT DEAL WITH UNDER ANY CIRCUMSTANCES.
I call the night before to make a 6:30 am reservation for a ride to the airport. They take an advance payment and things are ok.
I'm sitting impatiently at 6:40 am and there isn't a single word I've heard about this "oh-so-great" cab service. I call them and get told "sorry, we're running behind schedule" (that's an excuse acceptable if you're 2-5 mins late, not 10! That too at 6:30 am). I let it slide since I don't want to ruin the start to my pretty busy work week.
6:50 am There is still no cab! Are you kidding me? I call the cab service again, "it'll be another minute". I'm a little ticked off, so I say "I have a flight to catch to I'm a bi..." The representative HUNG UP!
Apple Transportation, let me give you a 101 on customer service, never f#€kin' hang up on your customer!
I travel across the country for work (just this week; Chicago on Monday, San Francisco on Thursday, and Los Angeles on Saturday) I'm taking cabs ALL OVER, so I do know how cab service needs to be like.