We signed the lease the day before we moved in and everything seemed fine. The day of the move, our "finished basement" carpet was soaked. We checked inside the laundry room and there was water up to the step that had leaked throughout the carpet leading into the living area. After reporting the issue to maintenance and having them suction the water out two days later, we noticed the drywall in the laundry room was covered with black mold. We were horrified. We notified our landlord again and was told that maintenance would come to clean it up. They scrubbed the mold. They told us it was fine. They told us it wouldn't come back. We have since recently experienced the toilet pipes upstairs leaking into the ceiling, coming through the light fixture in the dining area and throughout the basement. The entire basement wall was covered with water. The hallway carpet was soaked. The basement carpet was soaked. And the mold? It has come back full force and has grown to reach the living area of the basement. We notified our landlord immediately. Maintenance was called. He asked if we could wait until Monday (this happened on Saturday). We said no because of the scare of electrical fire issues due to the water. They brought big fans to dry the carpet.When they came two days later, after drying the carpet up, we were told all thats left is paint. Paint..to cover the 7 water stains on the ceiling. Paint to cover the mold. What about our health? We were told Mark IV Enterprises never lets tenants out of their lease and they have had WORSE situations arise where tenants have asked to break the lease. We also have recordings of this conversation. I've been diagnosed with asthma this year. I've had neck and back pain that has been unexplainable. I have seen doctors for xrays to try to find something, but we cannot figure it out. I have had awful migraines and issues breathing.Please do yourself and children a favor. Don't rent from Mark IV.
Rochester, NY 14602
DO NOT EVER RENT from a MARK IV property - This company does unethical business...There lead counsel does not follow due process and will invoke an income execution without any due process...the lead counsels name is ANDREW ****, ESQ ..They do not follow new York state laws when it comes to landlord tenant rights. Their senior living communities also are a major point of concern. to lure the senior community in they place pamphlets and supply propaganda on how to get out of your lease to move into the senior community but when you have to place your parent into assisted living they CHARGE fees to get out of the lease (bait and switch)...PLEASE research all business dealings with this company before you even look at an type of housing... there is/was an outstanding case in Monroe county court regarding unfair garnishments ...this is the go to tactic of this counsel...BE VERY CAREFUL...
My elderly mother has recently purchased property from this company. We have had a horrible experience dealing with them and they could care less. We knew that we were in trouble when the assigned Mark IV company contact instructs his employees not give out his number. Those you do end up contacting are uninformed, rude and obnoxious. They could care less.
Very professional and well worth the call. Reasonable rates and the owner is available to speak with