Never had a problem. I only have it every two weeks and they have never failed to pick up. They will call when that day is cancelled for some reason (snow). Put big couch and loveseat out and picked up no trouble with regular garbage. Great price and great service.
Terrible service. About twice a month the cans are left in the middle of my driveway, making me get out of my car in the street and move them out of the way to even get in (which is even more fun when it's raining). They clearly have zero consideration for their customers. In this case, you get what you pay for and there's a reason they are cheaper than waste management.
I've had the service for not even a month now and the third trash pickup was scheduled for this past Wednesday. Wednesday night came and garbage was never picked up. Called, she apologized and said someone would be there today (Friday) to pick it up. Once again, garbage didn't get picked up. So not only did it not get picked up once, but twice. Contacted the company, they didn't have an explanation for me and blamed the drivers. And NOW since it's Friday I have to wait until MONDAY to get my trash picked up! Completely unacceptable. Extremely disappointed in this company. I am happy there isn't a contract so I can look at different options. I'll make sure to let everyone know how unreliable this company is.