I went to dinner with my family. We sat down at 7:30 PM to eat after waiting 45 minutes to dine and we were served dinner at 9:30 PM, 2 HOURS AFTER WE SAT DOWN. We sat down initially for 35 minutes without anyone greeting us or taking our drink and/or dinner selection. The hostest after 35 minutes of waiting for someone to greet us at the table with a drink order asked us how we were doing. After we told him we hadn't been seen by anyone for over a half an hour he said "I really wished you would have spoken to me earlier", like we were responsible for the complete lack of service and respect for the customer. We watched the 3 stooges (owner, manager and hostest doing nothing but blow smoke up the occasional leaving customer at the front of the restaurant. There were only two waiters serving the entire inside tables while the 3 stooges chatted it up. The bartender served us. Because of the wait (2 hours...) We were told the next round of drinks would be on the house. No joke, the complimentary round because of the incompetence was served 25 minutes later. The appetizer we had ordered came at an hour in of waiting there. When the entrees finally came...the asparagus was brown, the chicken was so dry it was like jerky, and the salmon was killed three times over it was so dry. Three meals were left half way uneaten after all that because it was awful. This was BY FAR THE WORST EXPERIENCE I AND MY FAMILY HAVE EVER HAD TOGETHER AT A PLACE OF ESTABLISHMENT FOR DINING! BE WARNED!
271 Greece Ridge Center DrRochester, NY 14626
From Business: Is locally owned and operated. We are passionate about Italian food, bursting with flavors from all regions of Italy. The atmosphere is perfect for sharing a meal…
2055 E Ridge RdRochester, NY 14622
From Business: SALVATORE’S OLD FASHIONED PIZZERIA, ROCHESTER'S FAVORITE PIZZERIA SINCE 1978! Dine-in, take-out and delivery on all our famous full menu items. Pizza Pubs & Saloo…
Great ambiance great service and great food a little bit pricey but it's worth it.
This location needs to be shut down!!! The staff is ghetto trash who don't know how to speak proper English. They make you feel belittled when they have sarcastic remarks and no value of their customers. My most recent experience is I didn't have my actual credit card on me, apparently you need to show the driver your credit card. After all the years I've ordered, I have never had to show a credit card before. This wouldn't have been an issue but their online ordering was down and I left my purse in my vehicle which was not in my possession at the time. The manager gets onto the phone and begins to talk over me and raise her voice. It is apparent Salvatore's does not value their customers and I will take my business elsewhere. I will let my colleagues, friends, and family know not to order from this dump.
First of all, we went to this restaurant because we had received a gift card and becase the restaurant came highly recommended to us from friends and family. Walked in expecting a welcoming atmosphere and good food. When we first walked in to ask for a table for 3 the nasty woman at the front desk immediately jumped down our throats and asked us what time our reservation was for. When we said we didn't have one and that we would like a table for three, she said she wouldn't be able to seat us without one. We said we were wiling to wait and the wait time ended up being shorter than anticipated. After the 50 minute wait (even though tables were empty) we were seated. Christina, our waitress, had to be one of the rudest waitresses we've ever had. We were seated and ignored for 30 minites before taking our orders and waited another 70 minutes for our food. At this point the restaurant was half empty and it was close to closing and we were rushed to finish our meals. When we asked to order dessert to go she laughed in our faces when we ordered more desserts than there were people. The food was okay (nothing special) but because of the shitty service I will never go back.
The food was below average. The restaurant is in a very bad area, prostitutes and drug addicts walking by in front of the entrance. After meeting the owner Joe, he seems to be the kind of man that fits right in such a sleazy area and restaurant. He is not a nice man, nor is it a good restaurant.
the booth was cold, the waitress was spouting specials before we got our coats off. we waited 30 min for food and when we got it it was luke warm, chicken parm was overdone & burnt, the bread was hard, butter even after 15 min on table was hard. The chicken parm was folded in half, with burnt breading, the sauce was spicy hot - I don't eat spicy hot. My friend had chicken french and it was luke warm also. Waitress disappeared and took her time getting back to us. I took home linguine and white clam sauce. It was too salty. Very bad experience
old costumer, i just return to rochester, i like, they know me as: Rosaria Williams ( NO, 1 ) THE BST.
Walked in and was greeted by a nasty old woman. She asked me if I had reservations in a rude tone. I said yes. I was told that I need then when I called for hours. She told me I was lucky because I would not have been able to eat here without them. WOW. The I was seated and had to deal with a waitress with an attitude. The food was just ok. I will not be back
By far one of the greatest hidden gem, Italian restaurants in Rochester, NY. I try to go to Panzari's when ever I have friends from out of town. Honestly every dish is great. If you have not tried them, you are missing out~ Leith
Met up with equestrian friends here today for lunch. Our server was great. I like the call button for waiter located right on the table. The zuppa and the chicken dumpling soups I tried were delicious. Surprised at the price of coffee . Overall a relaxing atmosphere with good food and service