Disgraceful!!! I will never order anything from them. If it gave an option to give no stars I would!!! Not only do they charge you hidden fees they sent my mother a horrible arrangement that did not remotely come close to what I ordered. They did not give her the lilies and roses and the right vase they gave her carnations and daisies. Where in the world did this florist learn about flowers. They looked like they were picked from a yard. I could have bought a better bouquet for $10 from walmart!!!! They also never included my personalized card and when I called and left a message to call me I never received a response. My mother also called and they bluntly lied to her. I suggest you not go through this company. You will not get what you pay for. I paid $65.00 and got $5 quality. I will be contacting the BBB about this shop. I never had such a horrible experience with a company in ally life. I did contact the website which this shop works through. They refunded my money the next day. I have pictures to prove how disgraceful of job they did. I highly DO NOT RECOMMEND THEM. GO ELSEWHERE!