Leasing my very first car seemed like a daunting task. Would I qualify for a loan? Could I find a car in my price range that coincided with my style? But my biggest concern was: Am I going to be given the typical car salesmen speech and get ripped off? When I walked into Bob Johnson, representatives were very attentive, but not in an obnoxious way. My sales specialist was Scott Rocco, and he was absolutely fantastic, he took me out onto the lot, showed me options in my price range, let me drive a couple, and made sure I was completely satisfied with my choice. It really was a great experience. I ended up leasing a 2014 Chevrolet Cruze LT RTS all on my own, no co-signer (at the age of 23). The finance manager was very informative, and walked me through all the paperwork. Within 24 hours, I went back to Bob Johnson, signed the paperwork and drove off the lot an hour later. I can’t emphasize enough what a great experience this was. If you’re a first time buyer, no worries, Bob Johnson is honestly there to help get you into a car that works for you. I highly recommend this car dealership and am looking forward to working them again in 3 years when my lease is up.
In the past buying a car was like going to the dentist and just never a good experience. We were referred to Universal Imports by our friends who said it was not your typical "let me ask my manager" experience. We went in with specific needs and budget - with having three young kids we need room. We didn't see any cars on location that would fit our needs, but after talking with Mark he said he would find the car for us. At first I was skeptical (after all I had never had a good experience at other places), but I was truly impressed with how quickly he really did find the perfect car in our budget!Buying my car at Universal has changed my perspective on buying cars and it was actually enjoyable! When I look back on my experience the words that come to mind are honest, integrity, customer comes first, easy. Thank you to Mark and the entre team at Universal - you have gained a customer for life with your great service!
Before we even walked in the door, Paul greeted us and was so incredibly welcoming. We had never leased a vehicle before and were nervous about the entire process and financial requirements. Further, my fiancé had to work later in the day and we didn't have much time on our hands. Paul eased us of every worry and took the process step by step - allowing the experience to be enjoyable rather than overwhelming. He listened to our preferences and picked out the perfect vehicle. He made us a complete priority the entire time we were there and helped us speed through the process. By time my fiancé had to leave for work, Paul had me in my dream lease vehicle where he sat with me and walked me through every button and answered every single question. We have never had such a wonderful experience! We took a referral from a friend, Alysse Malone, and couldn't be happier! We will be returning in the future.
Anthony Angotti took the exact amount of time to listen to my specific needs and navigated me to vehicle that suites my family's and my personal needs. He continued to contact me to let me know the paperwork that I had to come back to the dealership with via text and calls which made the deal flow without hang ups. On delivery day he spent incredible amount of time showing me every feature available on the truck. He took me through every aspect of the nav and media features as well as settings which gave me clear understanding of the vehicles touch screen computer. Finally, the professionalism throughout was an outstanding experience
This is the 6th vehicle I have either purchased or leased over the years. the last 5 Wayne Rainer has been my sales reap, who is extremely knowledgeable on every car I have purchased from him. He is pleasant and honest as the day is long.When it comes to service of your vehicle, you find that you are well taken car of, not taken for a ride. The staff work hard to be sure you trust them, and not try to push you out the door.The Service Manager " John Dakin " I have known for about 35 years now. He goes all out to have the best service going of any dealership you can find in Rochester.
They did pull a bait and switch on me. Offered me a price, then raised it when I arrived, claiming an error. Then grossly lowballed my trade in value, and lied to my face about why they're lowballing, knowing i'm fully aware that they are trying to do me dirty, and still doing it anyway. As a customer, be willing to walk away if they try to insult and disrespect you with an atrociously low offer on a trade, or a pathetically obvious bait and switch on the offer price.. Do your homework, know the fair values of the vehicles you're dealing with.
This is the second Malibu I have bought from Bob Johnson in two years. There was no doubt in my mind about going back to them. In fact, I didnt look anywhere else for a car. Jerome Flemming, the salesman, was instrumental in me returning for a second vehicle. He is knowledgeable and professional in assisting his clients. The service department is top notch. Really, there was no reason for me to shop around. I will buy my third car from them when it is time.
In all of my years of buying autos, and there have been many, this was by far the best experience ever. Donna Spofford was knowledgeable, courteous, and forthright. I couldn't have asked for a better sales representative. Steve was equally efficient when it came time to finalize the purchase, Ed from the service department made me and my wife feel like we the only customers that were of importance - knowing that this is the standard treatment for all customers
Services appear to be quick and courteous. Had oil change, front pads, right mirror light and some engine component service done there. One glitch I had with them had nothing to do with their work on my car. They replaced my license plate frames with theirs without my permission and knowledge. It took several calls to have my frames delivered to my door. Overall, they appear to know a lot about German cars.
The friendly and knowledgeable service I received from Chris Dunkleberger was second to none! He was patient and understanding with my needs and went above and beyond to provide me with all that I needed to make a purchase decision that best suited me. The process was effortless and the other staff involved were also friendly and helpful. I look forward to returning in the future when I am ready to upgrade.