DO NOT GO TO THIS CLUB! They overcharge you, they do all to get you a member and it is a hell to get out! This club has the worst customer service they do everything until you become a member and then forgot about you! I had a 1-year membership, 2 days before the end of my membership I went to the club and told them I do not want to continue my membership. The person in the front desk told me "Yes Madam, we will take care of this for you. Thanks for your membership." Then, 2 months down the road I realize that I was still being charged by this club. I call the club and tell them that I did not want to continue my membership and my membership ended 2 months ago. They say that my membership went to a month-to-month and I had to give a written notice for cancellation and they cannot do a refund. They fooled me and rejected giving me a refund and they kept telling that the front desk person should not have told you that and yet although it is their mistake I was supposed read the agreement I signed a year ago. WORST CUSTOMER SERVICE AND MANAGEMENT! I DO NOT SUGGEST MEMBERSHIP HERE! Go to Planet Fitness much much much better! DO NOT BE FOOLED! THEY LIE TO YOUR FACE! THE LOCATION IS ROCHESTER PITTSFORD.Check out the other reviews, Kelly "the Manager" of the club listens up what the rude membership person Michelle decides, on the cancellations. WORST CANCELLATION POLICY OR ACTUALLY WORST NON-RENEWAL POLICY EVER! WORST CUSTOMER SERVICE OVERALL!
3450 Winton Pl Ste 7Rochester, NY 14623
It has been great. Eveyone at the club is cheerful & extreamly helpful
When I signed the contract, I was informed if I have any kind of medical/ injury issue, or financial issue I can cancel my training and gym membership. After my last training session I got a very bad back injury that I could not even sit on a chair. Since we were new to the town I had to wait for a doctor to see me. One doctor saw me and asked me to stop training I asked her for a note. With the note I asked LA fitness to cancel my membership. I asked for cancellation a month ago via email, fax and mail. after a week I received an email stating they cancelled my membership though not my training because I was not disabled. This is against what I was told at the time of signing the contract. Also with no membership in place, how would they expect me to use training sessions anyways?I replied and sent them Doctor's not again via mail and email. no reply yet after 16 days. However today they charged me another $160 for training.
Company phone number is 814-866-3438 located near Unity Hospital in Greece. Call Tina
A gym that smells good, has all equipment that you need, no waiting for anything and clean. I love this place.
i recently started to get harrassed by a couple employees of RAC pittsford ... and i don't like it very much. i've been a member here since aug 2011 and regret having signed a two year contract. LA Fitness is coming to the area. if you appreciate customer service then LA Fitness is the place for you. If you don't care about the way you're treated then RAC is the place for you. i've seen lots of other gyms and RAC in my opinion is the worst. based on my interaction with one of the owners this gym deserves a 0 star rating
DO NOT JOIN, THEY ARE NOT CLEAN AND THEY TAKE MONEY OUT OF YOUR CHECKING ACCOUNT AND DO NOT BOTHER TO TELL YOU WHEN THEY ARE GOING TO DO SO. THEN TELL YOU IT WAS INT EH PAPER WORK YOU SIGNED A YEAR AGO....WHY ARE CUSTOMERS NOT VALUED ANYMORE?
i would tell my best friend to shop around and stay away from RAC. better yet, invest your money into your own equipment as you don't need a lot to get in shape. don't get suckered into a 2 year lease (as I did) only to learn a year into your contract that the gym (or the assistant manager in my case) does not approve of your workout and wants you to change everything about it. RAC deserves a -10 if possible only because the owner (and a few other less important people) lack the most basic customer service skills.
The instructors are fabulous - really creme of the crop.
Working with Shirlee Bates as my rehab personal trainer has enabled me to make a lot of progress in mobility and strength and flexibility.