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I am delighted to express my appreciation to the Foundation Financial Group in particular to Alexandria (Allie) Butler regarding my recent and most rewarding experience with refinancing my home mortgage. I attempted to refinance my mortgage last year with another lender and quickly became frustrated to the point that I cancelled the entire process even after paying for an appraisal on my home. I really went into the current loan process with very low expectations. In fact, I had no real intentions of going through the entire refinance process thinking "Like One Financial Group Like Them All". What could possibly be different from my previous experience? Little did I know I was up against a real professional, Ms. Allie Butler, a loan officer with Foundation Financial Group. I really challenged Allie to explain why refinancing my home would be any different this time around. She really went to work on me by explaining why refinancing my current home loan made good business sense. In addition to the high interest rate, I was paying on my present loan (7.5%) and the amount of money I had already paid out for 17 years the loan had been in effect my situation was a clear no brainer not to refinance. Allie, your diligence in completing the loan and all the associated paper work is greatly appreciated. You were very knowledgeable and regardless of the questions I raised you were always ready with a timely response. The entire loan process was fast and efficient and I am very pleased to have had the opportunity to work with you. You have a very pleasing personality and warm sense of humor in fact that won me over many times to your way of explaining what was best for my situation. I would strongly recommend you and Foundation Financial Group to any of my family, friends and associates that are considering refinancing their homes. As for outstanding customer service, I rate you a twelve (12) on a ten (10)-point scale. "Keep up the good work".
Just wanted to take a moment to express our sincere appreciation and gratitude to you for helping us refinance. We began trying to find a company in February which not only provided the lowest interest rates and points, but truly exceptional customer service and support. You were actually the first Loan Officer we spoke with concerning this process, and we were extremely happy with your total dedication and commitment to your customer. I can't believe you took time out of your weekend at home to speak with us, and answer questions. However, at that time, we needed to satisfy our requirement to "shop around" to try other companies just to make sure we were doing the right thing. After contacting at least 4 or 5 others, and waiting days/weeks for a response, combined with their total lack of concern/care for customer relations, we contacted you again. I can't begin to tell you how pleasant our experience has been with you and Foundation Financial Group. We closed last night, which by all accounts, must be a record...less than 2 weeks. If they hang photos of your staff on the wall in your office, they should have a banner under yours which reads, "Bridget Barber - Dedicated to Truly Exceptional Customer Service"! Thanks again for all your time and efforts in our refinance. We know we are not just a number with you and Foundation Financial Group....we are real people!
Just wanted to say thanks to you and Foundation Financial group. You were able to get me approved when nobody else could. I was about ready to give up trying to refi my 10% loan when I rec'd the call from FFG. I was handled very professionally and couldn't be happier with the end result (3.7% vs 10%). You and FFG surely made it happen for me and my family and I can't thank you enough! I'd be happy to be a reference for you and FFG.. I worked on reestablishing my credit for years after some tough times, and even though my scores and income were good enough to qualify for approval, the other banks still felt I was too risky. Within minutes of reviewing my credit history and examining the negative marks still on the report, you felt that you could get it done. Being I had heard that several times before, I was skeptical. You and FFG knocked 8 years off my mortgage and dropped my payment by 1,000 per month! I have to admit, I was impressed and thankful that I had the opportunity to work with you and your organization. ------ Mike and Erin M.
Zach and Greg were very easy to speak with and answered all our questions. If one was tied up the other would accommodate our needs. Our loan took approximately (19) days to fund. I feel it would have funded sooner had our heating source not been in question, but thanks to Zach and Greg they were able to ease our minds and talk us through everything. Foundation Financial Group was very professional, and was able to speak on terms that we could understand and feel comfortable with. All e-mails and phone messages were answered in a timely manner. We are very pleased with the service and were amazed to find a financial company, which employs people who still have a one on one personal relationship with their customers. We would highly recommend Foundation Financial Group to anyone. Thanks again for your service; we now have a lower interest rate and cheaper monthly payments.
Dana, I just wanted you to know that I am very happy with the way my mortgage refinancing transactions went with you and I want to thank you for that. You were sincere, very patient and extremely efficient. I particularly liked the way you answered all my requirements and concerns rather than giving me the usual sales talk. Also, I was impressed with the way you worked up the numbers and sent me an email while still talking to me on the phone, so I could look at different options immediately. You made the whole refinance process to happen in nine days; while my past experiences with refinance took several weeks of going back and forth with this document and that document, etc. It was a pleasure working with you and I would definitely recommend you to my family and friends.
Ryan Goudie, with Foundation Financial Group, was our loan officer during our recent refinancing. We went from a 30 year FHA loan with a 5% interest rate to a 15 year FHA loan with a 2.75 interest rate. We are thrilled with the end result. Throughout the refinancing process, Ryan was extremely knowledgeable and eager to assist us with all of our questions and concerns. He was very accessible via phone and email. Once we made it clear we wanted to include a gift amount towards the loan, David Villmow helped Ryan make the necessary adjustments and the closing was not delayed. We were pleased that this was not a set back.
Megan, this is to say thank you, for what you did for me. Your patience, and understanding, when I was about to quit .You got me through this. Cleared out my debt, helped me breath again, (Bills) at my age I did not need the debt i had, Thank you. Now most of all I thank you for the information you gave my daughter and son-in-law, That information put them in contact with the right people who are helping them to keep their home. I know I will probably never see you to shake your hand and give you a big God bless you hug. Just know that you will be blessed in all you do.
Megan, thank you so much for all that you and Foundation Financial Group did for us. I know our circumstance was a bit outside the norm for a refinanced but you came thru with flying colors. The professionalism and courtesy that you showed us was wonderful. It is nice to deal with someone that cares about the service they provide. I have recommended you to several people all ready and will continue to do so. The experience was the best I have come across in a long time. With all the extra work you put into this I hope you made out OK. Thank you very much!
From application to closing we thank you. We were treated with kindness and respect during the whole process of refinancing. You were always there to answer any questions no matter the time of day....that kind of service is awesome!! You have many qualities and what impressed both of us was your honesty, kindness and always being there for us. Most notable for both of us was your obvious love of your job and making a difference in people's lives. Once again our deepest thanks for making a difference in our lives.
It's a beautiful morning here in SW VA and we enjoyed a relaxed breakfast on the porch. The birds were in full song and Marys homemade banana nut muffins really hit the spot! The night deposit made it into our account last night as you thought it would. The term "Exceeding Customers Expectations" certainly can be applied when we consider all you did in making our experience with your company all that and more. We thank you one more time and wish you all the best personally and professionally.
To mitigate the risk of loss, people purchase insurance policies from a company. When buying a policy, the person agrees to pay a premium, which is small, regular payment based on the losses that may occur. If the insurance provider determines there is a greater chance of risk as compared to the average policy, the premium is usually higher. Premiums are often paid monthly, and can add up over time up to be greater than the expense of replacing the insured item.
Many types of insurance only cover a certain amount of risk on an item. The amount the policyholder must pay before an insurance policy begins covering an expense is called the deductible. In the event of damage or loss to whatever the policy covers, the policyholder is responsible for the deductible no matter what. If the cost of damage or loss is less than the deductible amount, the insurance company does not pay anything. If the cost is greater than the deductible, the policyholder only pays the deductible, while the insurance pays the rest. Generally, the deductible amount is related to your premium, with a higher deductible usually requiring a lower premium, and vice-versa.
Selecting the right insurance involves careful research and evaluating many different options for coverage. This is why many people use an insurance agent to assist with making the right choice depending on their needs and financial situation. Agents often interview potential or current clients to get an idea of which insurance policies would benefit them the most. Based on their needs and individual risk, agents can often give potential customers a quote, which serves as a cost estimate for a specific policy. This is only a rough idea of what the policy will cost, because evaluating the risk associated with a given customer can take time. Insurance companies often compile an insurance score to quantify the risk an individual poses and calculate premiums accordingly. Credit scores play a major role in insurance scores, but past insurance-claim history is also taken into account.
While agents often specialize in a particular category of insurance, some sell several different types of insurance. Agents can work for a larger insurance company or operate independently, selling policies from several different insurers.
Almost anything of value can be insured to protect against loss due to a variety of circumstances. Insurance policies are very specific in the items they protect and in what event the policy holders will be reimbursed. Some of the most common insurance policies cover things we all use.
Millions of Americans drive a car to get from place to place each day, so it makes sense that auto insurance is one of the most commonly used types. In most states, the law requires drivers to maintain an active insurance policy on any car, up to a certain amount. Most car owners are required at minimum to purchase liability insurance, which protects against damage for which the policyholder is at fault. Liability insurance covers damage to property as well as any injuries sustained in an accident. It's important to note liability insurance only covers damage or injuries of others, not the policyholder themselves. In addition to liability insurance, car owners can also purchase coverage for their own vehicle and medical expenses in the event of an accident. For this purpose, liability, vehicle and medical coverage are often packaged together in a single policy.
Insurance can also be purchased for other vehicles, like motorcycles, ATVs, boats or RVs, and generally functions similarly to car insurance. Policies for alternative vehicles may have higher premiums if they are considered more dangerous, or might include other coverage options specific to the vehicle. Many companies that provide auto insurance will also offer coverage for motorcycles, ATVs, boats and RVs.
Your home, condo or apartment is probably the most valuable thing you own or otherwise pay for, so it makes sense to get it insured. Homeowners insurance is important not just for the security of the house itself, but for its ability to cover possessions inside the home as well. Many mortgage lenders also require an active home insurance policy.
Like auto insurance, homeowners insurance is typically bundled together with policies covering many different items or categories of items. The primary coverage type is for the dwelling, insuring the house itself and all structures attached to it. Policies may also cover property within the home, with premiums varying depending on the value of all assets. Personal liability may also be included for damage or injuries sustained on your property that you are responsible for, much like auto insurance.
Property insurance also may cover certain major events outside of your control. These are known as perils, and may include fire, flooding, natural disasters and other catastrophic events. You may want to purchase insurance against one or more of these perils if you live in a high-risk area. Flood insurance is an exception, however, and can be purchased through the government-sponsored National Flood Insurance Program. Your lender may require this if you live in a flood-prone area.
To help pay for medical expenses, many people rely on their health insurance. With the passing of the Affordable Care Act, almost every American is required to enroll in a health care plan, or they face a penalty. Health insurance works similarly to other forms of insurance, although it is probably used to cover expenses more often, since car accidents and home damage are relatively rare compared to doctor visits and the need for medicine. Health insurance also operates on a premium-deductible model, and policyholders can choose what level of coverage works best for their lifestyle. For example, if you visit doctors very infrequently, you may consider a plan with a low premium and a higher deductible. On the other hand, people who require regular medical care may wish to pay a higher premium in exchange for more coverage from their deductible. Dental and vision care are sold as separate plans and are not required by law.
When someone dies unexpectedly or is injured severely enough to be unable to work, it can be a financial disaster for their family or loved ones. Many people choose to purchase a life insurance policy to support their family in the event their regular income is suddenly lost. Life insurance comes in two basic types: term and universal. With a term life insurance plan, you pay a premium for a predetermined amount of time, usually 10 years or more. If you die at any point in that timeframe, your family receives a death benefit. If you're still around when the term is over, the coverage is canceled and you receive nothing. Universal life covers your entire life, and usually delivers a minimum benefit at death.
Travel insurance is available for individuals who want to protect against unexpected setbacks in the course of travel, whether it's losing luggage or medical treatment abroad. Travel insurance may prove particularly useful for people who travel a lot for work or often visit remote locations. Travel insurance can take the form of either specific or blanket coverage. Specific coverage is useful for covering only certain risks, like medical emergencies or unexpected trip cancelation. Blanket coverage may cover some or all of your expenses for your entire trip.
Pet insurance is a relatively new product that may help cover the costs of medical care for a dog, cat or other domestic animal. Medical care for animals can be very costly, particularly because insurance for them is rare. By paying into a premium, you can help offset the cost of unexpected emergencies as well as routine checkups and medication. While virtually unheard of a few years ago, pet insurance has become more popular as the cost of veterinarian care has continued to rise.
Umbrella insurance is extra coverage from liability for other insurance policies, usually home or auto insurance. Consumers may choose to purchase an umbrella policy if their home or car is more expensive than a typical policy would be able to cover. For example, most car insurance liability policies cover at least $25,000 per person or $50,000 per accident. But if the accident involves a very valuable car, or the victim is willing to pursue legal action, insurance may not even begin to cover the full cost. You may want to hedge your risk by purchasing umbrella insurance to add extra protection to your existing policy.
To receive a payout for an insurance policy, the policyholder must file a claim with the insurance company. The basics of the process are straightforward, but can vary depending on the type of insurance.
Claims Adjusters and Examiners
A claims adjuster or claims examiner is an employee of an insurance company, and the person responsible for evaluating claims and determining if the company will reimburse the policyholder at the amount provided. An adjuster inspects claims related to property damage, as in the case of auto or home insurance policies. Claims examiners are typically involved in health and life insurance, and review medical records to determine the proper payout for major medical procedures.
How To Make a Claim
Filing an insurance claim can be stressful and confusing, but you need to begin the process as soon as possible to make certain you can recover your losses. It's important to note that in the case of emergencies, you should always call 911 first. The safety and health of yourself and others takes precedent over insurance.
Auto Insurance Claim: If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes at the scene. The most important things to record are what happened before the accident, the date and time, traffic signs in the area and road conditions. Also be sure to get the other driver's name, address, license plate number and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.
Homeowners Insurance Claim: In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
Life Insurance Claim: Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
Insurance is a wise investment, but it can make a dent in your monthly budget. Thankfully, there are a variety of ways to trim the fat off your premiums and make certain you are paying only as much as you need.
Shop and Compare
Perhaps the best way to save on any insurance policy is to take the time to compare prices between as many companies and plans as possible. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easier than ever before. Potential customers can often get free quotes online very quickly.
Buy Only What You Need
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash. It can help to create a budget and know exactly how much income you have to work with before making a decision on a new policy.
Take Advantage of Discounts
Insurance providers offer a wide variety of discounts for all kinds of special customers or circumstances. In one of the most basic discounts, many companies will offer lower rates for customers who purchase home, auto and life insurance policies from the same provider. Car owners may get a rebate from taking a safe driving course. For those with teenagers on their plan, good grades can earn a small discount as well. Insuring multiple cars with the same provider may also lower premiums. Some providers will offer lower rates for military personnel, federal employees, teachers, first responders and their families.