Omg...no idea what you are talking about! I love Juliana's! If you want to find something unique in Rochester you have to go there...there is virtually no place else for that in this town. And frankly I love the staff!! They are 110% friendly, knowledgeable and patient with my complete indecisiveness!! I would recommend stopping in to see for yourself because I guarantee you will not be disappointed. I mean the only thing I will say, is if you are looking for cheep this is not the place to go...but if you know fashion and are looking for designer goods at fair prices I recommend it!! And like I said, if you want something unique this is really your only choice. Oh and don't worry about getting that perfect fit, because they have a seamstress on-site...which may have saved me big time more than once:)
Juliana's sells sportswear and evening wear in addition to bridal wear. I just moved back to the Rochester area and needed a new dress to wear to a business function. I tried to go in to the shop in order to look at their selection. On their website they describe carrying St. John and Escada. They may carry it, but I'm not sure how they sell it. I walked into the shop and was immediately told I was to make an appointment. I was confused because no where on the website or shop door did it say I needed an appointment to look at their non-bridal items. WTF? She went on a tirade about my rudeness for just walking in (the horror! walking into a shop wanting to buy something!!!) and made it clear that I did not look like the kind of people SHE would associate with! Yup, I wouldn't associate with an uneducated harpie who has no social skills like her so I guess we're even. Her behavior was amazing. I called the manager and left several nice messages explaining that the saleswoman was rude and barred my way into the shop. I got no response. This was a few months ago. I moved to Rochester to be with my fiance who is a resident here. When my grandmother suggested we try Juliana's for a bridal gown I told her that I wouldn't go near the place. We have a budget of 5,000 for a dress and will not give a nickel of that business to Juliana's. FYI, when I was in graduate school I spent several years working in a similar shop. We sold high end bridal gowns as well as bridesmaids and MOB gowns. We also sold evening gowns and accessories. Although we needed appointments for peak times we were never rude. And never ever did someone not looking at bridal gowns was not allowed to look at the dresses. WE only had to 'bar' people from the bridal gowns because there were so many of them in a small area. Otherwise everyone was welcome to come in and spend money. If anyone was rude to the customers and the manager heard about it we'd definitely get a talking to. And the manager would have responded to and apologized to the customer. I will be shocked if this place is still in business a year or two from now. I'm just surprised that these rude people are still in business now.