HORRIBLE HORRIBLE HORRIBLEThis is the WORSE company EVER!! We had an appointment scheduled for a TV wall install along with a surround sound mounting. I received a call that the installers were on their way so I left work early. On my way home they called me again and said we need to charge you $75 because of where you live. I informed them that this was NEVER conveyed and wanted to speak to the manager. I spoke to Matt who indicated that the owner said they needed to charge us this fee. Although this was not conveyed and was upset by this, I agreed to pay it. I then received another call indicating that the owner told the installers not to come out and to go home. I asked to speak directly with the owner but was informed that he was not available! I was assured that he would contact me---HE NEVER DID!!STAY AWAY FROM THIS SHADY COMPANY!!
40 Jay Scutti BlvdRochester, NY 14623
Thanks for your review, gosi1207. We place customer satisfaction above all else at Dave Lane’s Stereo Shop. Hope to see you in the store again soon.…
A Monroe County Neighborhood business: real customer service. Products, experience solid advise. These people are knowledgeable and trained, they know there craft. Real customer service is NOT defined by FREE-NO CHARGE. IT is friendly service, timely, knowledge, true and accurate advise and backup to what you have already paid for previously, should there be issues or questions. They stand behind there work and the manufacturer's warranty. THEY DELIVER TRUE CUSTOMER SERVICE. If you require what they sell, I strongly recommend you consider them for their products and service.
My husband got me a remote starter for Christmas 2011, so sweet! My car is manual transmission and no one else in town will touch them because you have to override a safety feature to install, but the Stereo Shop assured him they were trained and able to do this. The remote start they installed was done improperly and after 3 trips back to let them "fix it" I asked for our money back. I had brought my car to the dealer I bought it from and the mechanics there said that Stereo Shop had messed with the wiring in a way that they wouldn't touch and for me to bring it back to be uninstalled by SS. The owner or store manager, Christopher Brent, who was a real gem of a customer service leader, told me that we could only have store credit if we returned the starter. I told him that I had no faith in his services and would not buy anything there ever again - that they sold us a service that they could not deliver and no return policy in the world warrants the withholding of a refund in that circumstance. He berated me and my father in his store, so I decided to go another route. I filed a claim with the Better Business Bureau. The store manager/owner was quick to smooth things over and offered the refund. I repealed the BBB complaint as that was his condition for the refund, however after a full week of not refunding our money, I refiled the complaint. He finally issued the refund, saying that we got lost in the shuffle and he never intended to withhold the refund. Liar, but we did finally get our money back and my dealer said there was no permanent damage to my car... seriously, though? All that, when they could have been honest from the get-go and said (as every other install shop in town says) that they can't do a manual transmission remote start install. I guess there's a reason they are the only ones who will do it - they lied, they tried to steal our money when the lie was found out and they caused a lot of stress for me and my family for about a month while we fought with them. I realize this is my side of the story and I am biased, but I hope that my story will influence you enough to realize there are better businesses in town that you can work with instead of this incredibly low class establishment. If I can save even one customer from making the mistake we made, then my time spend in writing this review is well worth it! Good luck shopping :)
Thanks for your kind review of our Henrietta store, BMACK1576. Dave Lane’s Stereo Shop has become a completely separate store from the Greece and Webster locations. Since then we’ve strived to deliver outstanding customer service along with the best electronics prices in Rochester. Hope you’ll stop by our store again soon!