Best car rental place in Rochester airport.....my flight was delayed due to bad weather and i was unable to get to the airport and they didnt charge for the extra time i had the car....always friendly helpful staff and my vehicle of choice is always ready!!!
Excellent Service !!! Wonderful people! I have been renting cars from Enterprise for a long time. They have never let me down. The rates are amazingly reasonable and affordable. Their cars are all new , or almost new. They even gave me a ride home. What more one ask for ?
I rented a vehicle from Enterprise about a week ago. The vehicle was clean and practically brand new. The service from the staff inside was friendly and professional. I would definitely use their service again and I would highly recommend them to others.
Good Service. Booked a hatchback but got a free upgrade to sedan after going to the store. Vehicle was new (had only 300 miles on it)
Long line at counter with only one person working. Preferred customer line not open. Took 15 minutes until second person came to help.
My experience with National has been generally fine. However, with my most recent rental I had an annoying revelation about the limitation of their service. Pulling out of the airport rental location having just picked up my car, still on the airport roadway, the car suddenly and completely died, leaving me in the middle of the road with a dead car, at probably one of the airport's busiest times. After much time and frustration trying to get some kind of assistance on the phone (their IVR system is a cycle of no-human-contact horror), I was told that they had no way to help me. I only wanted to have someone come pick me up and remove the road danger that the stalled car presented. So frustrating. When I finally made it back (by abandoning the car and walking to the terminal), there was an apology, but no offer of any kind to rectify or compensate me for my trouble and delay. Not happy.
I travel frequently for my job. It is important for me to feel comfortable when I am away from home. National takes all of the stress out of renting a car! My car is ready as soon as I arrive; I just have to pick up my key. The cars are always clean and in perfect condition - and what a variety! The staff is very friendly and accommodating. I find myself looking forward to getting my "new car" each trip. And I love my own car! National is in a league of its own.
NOT GOOD! They quoted me one price and assured me that it would not change. They later billed an unauthorized fee to my credit card for a 1-way return in which the receiving store issued a receipt for $0 (no return fee). I called the store 3 times to get this resolved and was on hold for more than 20 minutes each without being able to speak with someone. This issue is still unresolved.
The service was excellent in spite of arriving on a delayed late flight. The return was quickand painless, plus the weekly rate was muchbetter than any of your competitors.
Extremely efficient customer support staff and it was a pleasant experience overall. The staff were very courteous.