The staff is not trained properly in customer service or color. By far the worst color I️ have ever gotten. I️ walked in with blonde hair and walked out with almost black hair with gray highlights. They tried to fix it and made it even more gray. The owner doesn’t care to help. She only cares about looking like she is trying to. This salon is very sketchy.
Always very pleasant and supportive of all services I've had. Very acommodating.
Karen provides a soothing wonderful massage any senior citizen who has aches and pains and stress would be felt well advised to seek a massage with Karen
I had my worst haircut there I've ever had. I asked for a trim and "master stylist" Chi Wah hacked the sides of my hair. My layers on each side are a whole 4 inch different in lengh.. This is not an $80 haircut, it''s more like a hairdresser right out of school! Areas are so uneven I can't blow dry with a brush because they are so short.... Just awful, don't go
Kayla was awesome! I am very picky with my hair and it's not easy for Me to find a hair master who I can trust. However, Kayla exceeded all my expectations. She did such a professional job (like in a very expensive salon in NYC). She licensed, advised, and did such a professional job. She is great with Blond Hair and she makes it look so healthy and natural! Also, price is great! You can fine her on Instigram "kaylakline14". I would highly recommend her.
1. The massage therapist was amazing! 2. I was deceived! They talked me into getting an extra service and failed to inform me that IT COST EXTRA. I went because it was a gift. I kept saying that from the moment I walked in. I kept saying...well whatever that includes. This was a gift. They just said it was a one hour massage. So when I checked out she blurted out how much I owed and I said again that this was a gift and I shouldn't owe anything. So I had to adjust the tip amount from the massage therapist that worked on me. Which again he was amazing. So basically they charged me $12.00 to rub biofreeze on my back at the end of my massage. So I had to reduce my tip based on the EXTRA charge. I think they owe the therapist that money. Very unprofessional on the front end at check out.
Comfortable environment, great staff and excellent services!
I recently had a spray tan done by Solstice Spray Tan and it was a terrific experience!! ...I felt so spoiled having them come to me in my own home. Cory was very professional and really knew her products.
I am so much happier with my healthier lifestyle. I feel better, look better, and have more energy.
la salon Bianca is the place to be in Rochester for all your hair care needs. The staff is kind, empathetic, knowledgeable, trained, and overall fabulous!
I was referred to La Salon Bianca by a friend and have never been disappointed with the services there. I have had just about everything manicure, pedicure, color, cut, wax...all have been done with care and to perfection. I love coming to the salon and saying do whatever you think will look good! I have never been disappointed! They are great at helping you know what will work best on you and what wont. They are all truly talented and are always going to training and classes to stay current in their profession. They also have the best customer service skills I have ever experienced and will accommodate just about any request and get you in for appointments quickly. They also encourage you to come back for a touch up on your haircut if there is something you aren't happy with, without making you feel bad. I have referred many of my own family and friends here as well and they all love coming here!Great job ladies!!!!