This place is a RIP OFF. We were promised a rebate in cash, when we went to claim it, WOW, it was in store credit!!! When we complained, we were told to go pound salt!!!
2213 Brighton Henrietta Town Line RdRochester, NY 14623
From Business: Visit your Rochester Sears Parts & Repair Center, where we offer a wide selection of DIY parts for thousands of products, regardless of where you bought the item …
317 Greece Ridge Center DrRochester, NY 14626
From Business: Sears Appliance Repair’s expert technicians provide product maintenance and repair solutions for your major home appliances. Our techs are industry-trained, well-…
175 Science PkwyRochester, NY 14620
From Business: GE Appliance Repair in Rochester offers premier appliance repair services at competitive rates. Call or use easy online scheduling to book an appointment with one…
We remodeled our kitchen last year and replaced all our appliances, as well as two mattresses. The staff at Orvilles was exceedingly knowledgeable and patient as we made and revised my selections. One year later, I couldn't be happier with the functionality and performance of the chosen appliances and mattresses. Today we are replacing our washing machine. It was so good to have a relationship already established. Hopefullly we can take a break from replacing things, but I'll know where to go.
We have two refrigerators; different brands. This company has now serviced both over time. We found the service technicians efficient, knowledgeable, professional and neat in their work. Because of our first experience we called them when our other refrigerator had problems. We were not disappointed. We got excellent service at a fair price both times.
Using Charlotte Appliance has proven to be a disastrous mistake. While the sales department at Charlotte was quite helpful to the point of the sale the install and our life with our new highly rated Frigidaire refrigerator has been horrid. The doors, which they had to reverse on site, have been misaligned from day one. The freezer has repeatedly frosted over, prompting two calls to Frigidaire and two independent service visits. The first technician pointed out that the freezer seal was not properly installed. The second technician( removed the seal, attempted to realign the freezer door and properly balanced the machine, and noted that the protective plastic had not been fully removed from the door. Then they told me to chase Frigidaire for a claim number before they could help.It still frosts over (as have we) and it is now our hope that this is just a lemon, compounded by the rather poor installation by Charlotte. We may shop local in the future, but not at Charlotte Appliance.
I am a landlord and frequently shop here. They salespersons are friendly and wiling to help. I buy all of the appliances there. The only suggestion is to have the correct phone number on the sites. I looked at 2 sites and got 3 numbers. None of them worked.