This cab company is the quickest you'll ever find, especially when you need a ride home from the hospital. I have never seen ANYONE have to wait longer than 10-15 minutes for this cab company. Compared to any other company they earned their 5 stars. And that, you can take to the bank!!!!!!!!!!!!!!
1000 Brooks AveRochester, NY 14624
From Business: On time every time with ALL major credit cards accepted.
this company doesnt even deserve one star, they have never been on time for my wifes medical rides. she calls to find out where they are and is told "be there in 20 minutes." she makes the same call multiple time with the same answer everytime and hen they show up over an hour late when its too late to make her appointment.They are also very rude on the phone and will yell at you when simply ask them where your cab is, the lady who is "the manager" according to her, refuses to help, and will again yell and hang up on you when you ask why they are late, and ask what they will do to make it right. we just found out that we can tell medicaid not to schedule medical rides with them, so we will never be doing business with them again. They are begging to go out of business, and most absolutely should.
Company is very punctual, drivers are very caring and professional, love this company. Great job guys, keep up the good work!
I used this to go to the Main Street armory for a concert with a friend. We used the app for pick up and drop off. I got a notification that the taxi was there, I called because it wasn't. I then got more notifications and calls saying that it was there so I got into the taxi that was there after finding out it was from another company. After waiting in the cold for several minutes, I then got harassed by the driver via text message from park ave that he was waiting for me and proceeded to keep texting me.
Abdul is an outstanding guy. Very open minded and respectful. You can talk about anything with him. He went above and beyond my expectations. Strongly recommend him to anyone.
THIS IS NOT A TAXI SERVICE ANYMORE I JUST GOT THIS NUMBER A COUPLE OF WEEKS AGO. IT IS NOW MY CELLPHONE NUMBER, NOT A TAXI SERVICE
It'll take 20 minutes for them to answer the phone and twice as long to pick you up. I rarely schedule pickups but the one time I did there wasn't a problem. Very unprofessional drivers... If they're not rude and unhelpful they're hitting on you. They take zero accountability for how horrible of a service they provide. At least try and do better.
I called to find out how much the cab would run me from one destination to the next. The woman spoke very impolite saying, " I Don't Know! and No!" when I asked if there was a way to find out. She was very unprofessional in tone. 0 courtesy. I never experienced a call like that at all in the past, more than a decade ago. New management maybe, I don't know.
SUPER nice taxi drivers and pretty quick to get to you. I had a super nice guy talking the entire time and asking me how my day was. Very courteous and on time :) Will be using them again very soon.
The worst cab service I've ever had to deal with. My mom is very sick and needs treatment and I need my appointments as well. Our insurance luckily covers it since my mom shouldn't be driving as much anymore, usually we use metro cabs which is amazing and such good service. Sadly they are strictly operating during the day till 5. Since my appointment was at 4:30 we had to use this one. I've experienced this company before and the two women drivers were so rude and laughed when my mom almost fell out of the crappy van they had. My mom can barley walk she needs her cane and I was disgusted that they were laughing at my mom struggling as I was trying to help her. Back to today I called an hour ahead to just check in and tell them that I'm ready for my 3:30 pick up for my 4:30 appointment. The lady screamed WHAT so i said my name and the same thing about how I'm confirming the pick up . YES and I couldn't hear her it was loud on her end what? and she screamed YES MEANS YES STUPID.