this company doesnt even deserve one star, they have never been on time for my wifes medical rides. she calls to find out where they are and is told "be there in 20 minutes." she makes the same call multiple time with the same answer everytime and hen they show up over an hour late when its too late to make her appointment.They are also very rude on the phone and will yell at you when simply ask them where your cab is, the lady who is "the manager" according to her, refuses to help, and will again yell and hang up on you when you ask why they are late, and ask what they will do to make it right. we just found out that we can tell medicaid not to schedule medical rides with them, so we will never be doing business with them again. They are begging to go out of business, and most absolutely should.
1000 Brooks AveRochester, NY 14624
From Business: On time every time with ALL major credit cards accepted.
Book to care for 3:45 AM five star taxi call 10 minutes before pick up on time clean cab sounds like five-star to me will use again thank you five star Taxi
Company is very punctual, drivers are very caring and professional, love this company. Great job guys, keep up the good work!
I used this to go to the Main Street armory for a concert with a friend. We used the app for pick up and drop off. I got a notification that the taxi was there, I called because it wasn't. I then got more notifications and calls saying that it was there so I got into the taxi that was there after finding out it was from another company. After waiting in the cold for several minutes, I then got harassed by the driver via text message from park ave that he was waiting for me and proceeded to keep texting me.
At least 5 times now this company was unable to get me a cab in time for my scheduled appointments. In which I made sure to schedule at least 3 days ahead of time. Very irritating! I will no longer be using this company.
Abdul is an outstanding guy. Very open minded and respectful. You can talk about anything with him. He went above and beyond my expectations. Strongly recommend him to anyone.
THIS IS NOT A TAXI SERVICE ANYMORE I JUST GOT THIS NUMBER A COUPLE OF WEEKS AGO. IT IS NOW MY CELLPHONE NUMBER, NOT A TAXI SERVICE
It'll take 20 minutes for them to answer the phone and twice as long to pick you up. I rarely schedule pickups but the one time I did there wasn't a problem. Very unprofessional drivers... If they're not rude and unhelpful they're hitting on you. They take zero accountability for how horrible of a service they provide. At least try and do better.
I called to find out how much the cab would run me from one destination to the next. The woman spoke very impolite saying, " I Don't Know! and No!" when I asked if there was a way to find out. She was very unprofessional in tone. 0 courtesy. I never experienced a call like that at all in the past, more than a decade ago. New management maybe, I don't know.
Called him in the middle of the night. He's really punctual and super friendly. Makes you feel safe and comfortable in the cab. Highly recommended.