I have spent thousands of dollars at Kelleys on machines and products, but will now take my business elsewhere. Just recentIy I was charged $70 for a repair part (bobbin case) that was on their rack for $50 ($25 on Amazon). It was claimed that the part was different when ordered for the repair shop. When I looked at it when I got home, the bobbin case had the appearance of a used part. I also found thread and lint in the part of the machine I could see after the cleaning and adjustments were done. I have found many of their classes to be sub-standard and "taught" by people who were unprepared and lacked the knowledge and skills needed, and who repeatedly allowed interruptions during class. I love my Janome machines, but service and product knowledge is important to me. On several occasions, I was sold products for my machine that were actually incompatible with machine and would not work with it. I am very disappointed in the service, product knowledge, and classes.
5154 Highway 52 NRochester, MN 55901
From Business: Creativity starts with Jo-Ann! With the largest selection of fabrics and the best choices in crafts all under one roof, Jo-Ann leads the way in DIY self-expressio…
This business moved to 3432 55 st NW,Rochester. The correct name is Kelleys Quality Sewing Center.
Great variety of notions for sewing and knitting. Classes for sewing and knitting and crochet and quilting. Books and patterns for knitting and sewing. Professional help available for service and help. Very friendly!