Is a Certified Pre-Owned Car Better Than a New Car? »
A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
1707 Marvale Ave SERochester, MN 55904
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A CPO program gives the consumer the security of an automaker’s guarantee and warranty, with the cost savings of buying a used car…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
Complete Auto Repair is a locally-owned car repair facility that has been serving clients in the Rochester area since 2013. With over 40 years of combined experience in the industry, we know how to treat you right and fix the problems with your vehicle the first time. We pride ourselves on offering straightforward answers and state-of-the-art repairs. Contact us today for more information!
Ripped me off over a grand on struts I didn't need, charged extra for parts they never fixed and lied about replacing. WORST AUTO SHOP IN TOWN DONT GO BELIEVE ME
On point auto service was "MOODYS" towing and repair . Towing is still available during business hours to On point auto service for repairs only. We service and repair all light duty cars and trucks from front to back. Our CORRECT phone number is 507-536-2777. Thank you. Corey Foss " owner"
I had to call these guys for a roadside service on a semi and couldn't have a worst experience. Beware they are really expensive. I paid a lot more than they quoted over the phone and there were no other additional issues with my truck. They had me rolling within just over an hour but charged me for 3 hrs. which came out to over $400 plus the price of the tire which was also inflated. I was only about 15 minutes away from the shop. I don't mind paying for the service but I hate getting ripped off. I didn't know until couple days later what the actual amount was because they preauthorize your credit card in order to come out to you and charge it the next day when the office opens. I did call them hoping that they'll adjust the invoice (1.5 hrs instead of 3) but they told me "it is what it is" and they're customer service was non existent. If you do have a choice use somebody else or you will surely get overcharged. I'm done with Pomps and that shop in particular.
Their Integrity leaves a lot to be desired in my opionion and I will be happy to share my experience with anyone that wants to know. I would Seriously consider checking around with other mechanics and honest companies I cant stress enough how displeased I am with them and even their owner who tells customers to get the F*** out and wait for your vehicle on the sidewalk and refuses to listen to the business ethics complaint that is going on in his company, guess he is to busy with his other company K&S Heating and Air. If they want to debate this in court and in the media I am fine with that as there is a police report on file.
Great staff, honest and fair prices
NO STARS!!!!! oil change they messed up BAD. The EXPRESS LUBE doesn't care about your safety or vehicle. After driving home 5 minutes from the express lube the engine bay WAS ON FIRE, THE VEHICLE WAS TOTALED, my sisters 2004 audi A4 1.8t RIP. Fire department noted carelessness spilling oil on high temp exhaust parts was the cause. This could of been parked in a garage/ home. I will make it my Goal to take this company down.
We've just purchased our first Honda and I had my first experience with this dealership when I had my very first appointment to install a couple of accessories for our car. Pricing:They charged me MSRP plus installation (basically, max possible $$$) which, I suppose, is because I didn't have the accessories installed at the time of purchase (and I did not purchase the vehicle from them). No discount offered. In fact, they didn't even bother to point me towards a coupon at their website that I could use.Quality of work: Both of the accessories appear to be installed and functioning properly. However, when the vehicle was delivered to me there was mud all over both the front floor mats, door sills and surrounding areas. It appeared as if someone walked inside my vehicle with a wet muddy boot. This was a brand new 2014 Accord Hybrid Touring taken delivery less than a week ago and yet they did not even bother clean up that mud. I was just speechless when I entered the car. I took the car inside their shop and asked one of the servicemen there to clean it, the person wiped out the mud from door sill with a wet paper towel (which "came back" after the water dried off few minutes later). He didn't even bother to clean any of the floor mats or look anywhere else. Service people in dealerships I'm used to have always used protective clothing/cover to keep vehicle clean and scratch-free. If fact, my Nissan dealer (next door from TK Honda) always provides a courtesy car-wash before delivering the vehicle to the customer. If the external work was so messy externally, one wonders what/how they've done inside the dash and other place in the vehicle that's not readily visible.Service:Another disappointment. When I asked for a shuttle service, the service person asked me to go the secretary and request one there. Minor thing but I felt like he should be making a quick phone-call to the appropriate person instead of having a customer go desk to desk. Something I've grown used to by other dealers but, I guess, too much to ask from TK Honda. When I came to pick up the vehicle, after payment was completed, the service person gave me the key and pointed me to the spot at the parking lot where it was parked. Again, it might be that my expectation is too high but, I was expecting someone to go through everything that has been done and ensure that the work was done to my satisfaction. I'd hope that either someone would walk over to the car with me or bring it to me and go through everything that has been done. Did not seem like a regular procedure at this dealership. Had this been done I could have at least shown the mud-slide happened inside my car.At the time of delivery I also asked the person about buying tires, rims/wheels and a touch paint for the vehicle. He suggested that I go around the building and talk to someone from parts dept. Yet, another run around (sigh, again, should've/could've been handled better). I could write yet another paragraph about the experience I had with the employee at the parts desk instead, I'll just say this much - she suggested me to "do some research at TireRack" (which I have already done, btw).Someone please tell me that my experience is not a norm at this dealer!
I had them work on my car recently, I highly recommend these guys! They know their stuff and my car has never run this good since I've owned it. I will be sending my vehicles and my kids vehicles to them from now one! They are also affordable which is great!!!!!!!
Andy Gostomczik did a great job. I worked with him over the internet and was able to negotiate a price and arrange financing so when I drove 80 miles to pick up the vehicle it was quick and easy. I highly recommend working with Andy. What can I say, a great car at a great price with great service! What more can you ask for.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.