WORST WORST WORST.....I wouldn't even give this 1 star. Took my husband's brand new $150 shirt in with other items....they shorted me the shirt with a lame excuse that something was stained on it which was completely false as it had only been worn twice...called back twice and got the run around and finally went in 11 days later and experienced the WORST customer service ever....told me I could wait for 30 minutes for someone to come to talk to me...had the worker call the boss while I was being called rud for wanting an explanation to where my shirt was, which obviously they lost and knew the entire time...gave me a $100 for my $150 shirt that I was told wasn't new anyway and to find a new dry cleaner because they're incompetent???.....ugh, no sh*t
I had my wedding dress cleaned and sealed in a box there. When I went to the store to pick them up, the lady at the desk told me the veil was with the dress. I have opened the box recently and there is no veil.I had taken my husband's suit to get dry cleaned and some one there stole his wallet out of his suit pocket. I realized it was in there after dropping it off and they told me the manager would watch the security camera and get back to me. He never did. Very bad business.
Terrible service! They destroyed two expensive cashmere sweaters and when I asked them for compensation first the shop assistant and then the owner (Greg) were very rude and basically told me that they don'y want to know anything about it. The cost of the ruined clothes was about $160 which is much more then the cost of dry cleaning service. Beware of this place. Irresponsible and rude people.KP
I took my wedding dress here a week before my wedding as suggested by the person I talked to on the phone, our wedding was about an hour away from the cleaner so my Stepmom and Dad were going to pick it up for us and was told it would be ready by 9am the day of the wedding, when they went to pick it up it was not ready at all and were told to come back in an hour, when they showed up again the lady was gone and some random guy was "working" there and he had no idea about taking payment or anything, when the dress did finally get to me on my weding day it was not cleaned or dewrinkled as she said it would be it looked as though it had not been touched since I dropped it off. I would not reccomend this service to anyone and have been warning people about them when asked.