Dear Bob D. We appreciate your making us aware of the situation although we wish you would have contacted us directly. We hope you will accept our sincere apologies for the experience your daughter had at our salon and spa. We would never have let her leave the salon and feel the way she did if we had known she wasn't truly satisfied. As a salon and spa thats been in business for 30 years we pride ourselves on our continuing education, creativity and support we give to all our clients. We will kindly refund the money for the service your daughter received. Please contact the salon manager Shannon Burke and she will graciously assist you. Sincerely, Secrets Salon & Spa Management
I know what the one star rating is about. I also purchased a groupon for laser hair removal. I was lucky that I got in before the blond girl started doing the laser removal. Her treatments were ineffectual. The owner did my first treatment, and I had GREAT results. Get a new technician for laser hair removal! They do use some pretty pushy tactics to get sales. Definitely made me feel uncomfortable but not enough to not go back. I don't appreciate that kind of tactic. I want to try it before I buy it, and I'm glad I did not get suckered into buying more sessions with the bad technician.
Beauty Island is really a place that deserves the name of it ( it is a beauty island ) .. all the services are available presented by professional experts ... clean and unique ... I am very happy with my laser treatments .. the results are great , in addition to the good service , they have very good prices and very fair discounts .. that's why I always go there and my whole family and friends ... I highly recommend this place to every body .. it is the best .
My wife and I were in auburn hills on holidays and booked secrets for a 90 min massage for myself and my wife a spa facial. We got exactly what we wanted and more. Very professional, on time, and good price. The massage was amazing. I have my own business and most businesses are not deserving of a great review, but this one does.