Dropping off my 2014 Ford Escape next door for a recall, Huntington Ford hooked me up for a free rental at this Enterprise.Chris picked me up within moments & whisked me to Enterprise.Super nice young man, very polite & polished.We were in some Nissan Murano, like a Buick Enclave.I inquired what are my choices today?This Nissan Murano or a 2014 Dodge Ram 1500 with a HEMI !Yes I took the HEMI..why not on vacation all week & a HEMI!I 99% of the time, turn down the rental insurance, as if your personal car is parked, your policy covers you.However Chris shared with me for $18 a day I could have worry free coverage, and NOT have to pay my $500 deductible should an accident happen. $18 well spent.Also very noteworthy is the entire staff, Meghan, Steven & Chris were very friendly, social & we solved 91.2% of the words problems & questions as we chatted during my write up of my rental.The Dodge Ram 1500 Hemi, had 72 miles on it at 9am...and close to 200 now.________________Brief Ram reviewHandles very very well!Accelerates like the Top Thrill Dragster at Cedar PointThe creature /comfort features are awesome.Especially the removable cup holders in the console/doors for cleaning of any spills.Stereo very top shelveSeat adjustments & lumbar 5 starsOne note...if Enterprise wants to avoid any complaints add a step bar , even at 5'8 it was quite the jump up for me
I've used them a few times and they're always very-helpful. If the requested car isn't in-stock, they will search for one and give the location and pick-up time. The prices are good and they allow unlimited mileage. the address in YP.com is wrong because they're on Rochester Road now, and they're in Troy not Rochester.
If there was a "zero" star option, I would have picked that.I reserved a car back in July with this location for today, August 18, 2015. I had my car going in for collision repairs and had rental car coverage through State Farm Insurance. I was already slightly irritated that I received multiple calls from you asking what date I needed the car, when I had already told you more than once, August 18, 2015 at 8am.I arrived at the collision shop to turn in my car for repairs; they called you to tell you I was ready to be picked up. Your reply was that there was no car available!!!! I had a reservation for God’s sake! You call this customer service! I called Enterprise and got a car right away, without a reservation. I called State Farm and told them they should reconsider who they partner with for rental cars. I will never attempt to rent a car from Hertz again, and I will be sure to spread the word to everyone I know that Hertz is not the place to go, if you want reliable, customer service. I am highly disappointed.
These people here know what customer service is... I tried hertz and I had to do a credit check , then they couldnt use my credit card . Here at enterprise they got me to where I needed to go pickrd me up and dropped me off afterwards. They have great deals. I will always rent from here. Its easy and everyone there is great and helpful. Thanks guys.