I have been to this store twice. Each time I was assisted promptly by polite and helpful staff. I couldn't ask for better service. I hope to never have to go to the Valley View Verizon store again! This is THE Verizon store to go to in Roanoke.
Not happy. After to allow our long discussion with them about the possibility of switching from Verizon to Sprint many things were omitted by the store manager and store associates about their plans. After we had spent 4 1/2 hours in the store to set up our phone lines there is still matters on resolved. First they expected us to give up our brand-new phones to trade in for their iPhone- forever plan. Which they never stated that would ever happen then when they gave us a so called free tablet it came in broken and we were expected to wait and wait and wait for a new one. Then we were told we would receive a discount however that was denied because my name is on the bill and my wife's name was on the document supporting the discount. We were very disappointed in our experience with Sprint they have yet to resolve any of her issues and more they seem always annoyed to take your phone call always in a hurry never any time to actually answer a question they always promised will call you back however you always have to call them back after waiting for several hours.