Highly recommend, took great care of us when we needed help! Truely available 24/7 and very friendly staff
1376 Towne Square Blvd NWRoanoke, VA 24012
From Business: We provide quality auto repair service for members and non-members alike. We also offer a full service AAA retail store where you can purchase membership, travel,
The service man that helped unlock my car was very professional and courteous and deserved the large tip that I give him.
Police called them to tow my girlfriends car from the scene of an accident on a Saturday at 6:30pm. We asked that the car be towed 2 miles to the body shop; but the driver said he would have to tow to their lot and then tow to the body shop on Monday when he could get paid.After contacting the body shop on Monday, found out that Gator Towing charged $1000. $650 for an after hours call to an accident, $150 for a day of storage and another $175 for towing to the body shop on Monday. Price gouging. Need to be taken off list used by police/county.
They a bunch of price Gouging crooks. They got me for 2k truck and stuck me with a 1075. Tow bill the fallowing day.
They were beyond rude in general. They sat in their truck for 10 minutes talking on their cell phone and laughing as if I had not already been waiting for over an hour for them to arrive. They hoped out and proceeded to assess the situation without so much as interacting with me as if I was invisible. They complained that the unnecessary long tow truck they chose to bring to pick up an SUV couldn't get to where it needed to be. They seemed annoyed by the fact I would not start my car(whose engine had been smoking) so that they could drive it to where it would be easier for them to access. I refused because I did not want to damage my vehicle further and felt they knew what vehicle they were picking up as well as its location (alley access)and therefore should have brought a standard tow truck. Their response "We have the largest tow truck in the valley". They finally got it towed but after an hour waiting at the location they were supposed to bring it to I found out they took it somewhere completely different than the address I specifically told them to take it too. After about another hour they arrived with not so much as an apology or explanation for where they had my vehicle for 2 hours they let the car out without even taking the time to put it in a good spot. I had to push it in the spot myself. When I got in my car all my windows were down and there was a drink in my car that wasn't mine. I would not recommend them to an enemy and if I could rate them less than a star I would. It took about 3 hrs to get a vehicle towed 10 minutes down the road.
My wife and I were on vacation for our anniversary when our power steering pump bracket bolt broke and left us stranded. I was concerned that being stuck in an unfamiliar area we would be ripped off. Not only did they get the job done for way less than I expected, they even gave us a ride to the airport to get a rental car while the repairs were being done. My experience with them restored a little bit of my faith in the integrity and honesty of humankind. Refreshing.
When my car broke down, traveling through Virginia, Ralph didn't take advantage of me and my situation. He got me on my way (replacing a master brake cylinder) at a very reasonable cost. I would recommend Ralph's to a friend.
Absolutely the WORST service i have ever seen in my life, and their mechanics are severely lacking in experience and knowledge. Little did they know that i used to build engines and I am an excellent mechanic, but i was tired after work, and did not wish to repair my own vehicle on my own time, so i thought to give the task to them, I even picked up the parts for them. First they took 5 hours longer to look at it then what they told me initially, then after all that time, they told me that they could not fix it, and it was beyond their capabilities. All i needed was a broken starter bolt extracted and replaced, 30 min fix, max. they ended up towing back to my house for me to fix, late in the day, after I had been up for 18 hours. I Did repair it in Exactly 25 minutes. My point was made, and they were proved incompetent.