Simply Straight Orthodontics
1502 Williamson Rd NE Ste 1000, Roanoke, VA 24012
Simply Straight Orthodontics has not yet specified accepted insurance plans.
Simply Straight Orthodontics has not yet specified any specialties.
Parking: Lot, Self, On Site, Free
Insurance: Delta Dental PPO, Delta Dental Premier
Wheelchair Accessible: Yes
DO NOT USE - Go ANYWHERE else. We've been using them for more than three years now and have had so much trouble. They don't return phone calls - even after leaving several messages AND emailing. Account for two children is paid for their orthodontic treatment and no one will call me back to schedule their appointments and now there is a different message on the answering machine with a New Jersey number to call for a dental emergency??? The new recording says they will call you back the SAME day - I'm STILL waiting. Sadly, this is the ONLY orthodontist in the area my insurance participates with. Now I have two kids who have their braces on and paid for and I can't get them in for their appointments because no one will call me back and they seem to have disappeared. Reporting to the VA Board of Dentistry for patient abandonment.
Simply Straight did the care of my sons braces. The office, waiting area and exam rooms are extremely clean, neat and welcoming. My son is very shy and had no problem with the friendly staff and orthodontist. They explained everything with great detail at every appointment. He just recently got his braces off and his teeth look amazing!! We are so proud of his smile. I highly recommend this orthodontic office. If my youngest needs braces in the future, we will definitely be returning. I hope this has helped put light on our experience and encourage anyone to go there for their orthodontist needs.
Very poor customer service. Waited over hour for service. 8 people were called before me. Even after I had checked in. When I went to go ask about the wait they stated they "thought" they checked me in to be seen next. Only after I got up to walk out did they accommodate me and take me back immediately. Again, the 9th person was called before that.
Three of my grandchildren are in braces at this office. Great, friendly staff, the office manager is helpful and friendly, the assistants are always laughing and shows they enjoy their work. I love going there because the positive attitude and good care make me smile:)