5050 Rutgers St NW, Roanoke, VA 24012
|Mon - Sun:|
Bike Parking: No
Price Range : Below Average
The management appears very slack about helping those who need the electric carts for shopping. I had my cart filled with groceries but before I finished shopping the buggy ran out of battery. My husband also needed an electric buggy and his also ran out of power. There were 2 more buggies that were supposedly charged but would not move. We had to leave the cart full of groceries and I didn't finish my shopping there because the store didn't have the equipment to allow me to finish my shopping. We went to another Kroger where the store was very accommodating. This is not the first complaint my family has had with this store; my mother fell in the store when she first moved to Roanoke around September, 2010. When the manager was informed of the fall, he intimated to my mother that it was her fault and was rude to her. This store has some serious customer service issues. There is a big retirement community in this area who tend to need electric carts to shop. It would advisable to keep them working properly and not turn your back on a large population shopping in this store. The manager needs training on how to deal appropriately with people who are injured in your store and proper maintenance of equipment in his store. You need a sign on this store that says, " enter at your own risk!"