Economy Glass was hired to replace an existing framed glass shower enclosure with an unframed all glass shower enclosure. They mis-measured the area and ordered glass based on those inaccurate measurements. When installed the new glass shower does not keep the water from escaping from the shower. In addition, the installation was botched because several tiles were cracked as a result of using a pneumatic drill. After installation the owner of the company said he was unhappy with the way it turned out. He indicated his willingness to fix the issue. After numerous phone calls and visits to the home to remeasure the glass, he has now refused to fix it. Economy Glass has been paid one-half of the cost for the job. The other half was to be paid upon satisfactory completion. Those funds are being withheld and Economy Glass has indicated that we received a $1600 shower enclosure for half price indicating that they have no plans to complete the job. Therefore, they will not receive the remaining portion of the funds. We are attempting to find another contractor to fix the botched shower job and repair the broken tiles.
4528 Williamson Rd NWRoanoke, VA 24012
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These folks rock! Rhae answered the phone when I was calling around for pricing. All of the other companies I called, simply gave me a quote, but Rhae took the time to explain just how they cut the glass and smooth the edges, etc. She was very professional and kind.Their prices were better than their competitors, and when I showed up to take delivery of my glass, Jim Washam (the proprietor) helped me out to my car with my glass and made sure that he carefully placed it to ensure that it would make it home safely!I highly recommend these folks! You will not be disappointed!