Horrible long term side. Incompetent and negligent staff, which I feel contributed to my mother’s death.! They make promises to improve which lasts about a week and then they go back to what they were originally doing. Very good at covering up concerns and problems. A lot of the Website reviews are done by staff members. Head people find out when inspectors are coming and go all out to look professional. Once inspectors leave they go back to understaffed, stop using gloves, and not answering call lights. People are not changed on a consistent schedule and are soaked and sit in wet clothes or worse yet feces. I have the pics to prove these unsanitary conditions and there are other pics that others have taken. My advice is to stay far away from Springtree unless you can be there many hours to assure that your family member is taken care of.
Poor excuses,made for everything. More bad CNA’s and nurses than good. Bad,abrasive,berating office personnel. Very little in the way of therapy equipment. Everyone, seems to corral in smoking area. They take anyone in, no matter if right in the head or not. Pitiful.
My great aunt had a great skilled stay at Springtree. It was probably more difficult to please her than most patients because she had worked as a nurse in this setting for many years in Florida until her retirement. She was very pleased with her therapy and was able to recover and return home to independent living. We are thankful for the care she received and highly recommend the facility to others.
Recommend for long and short term stay.
My mother stayed there for rehab. From the nurses to the therapists, everyone made her feel at home. The staff always communicated with me and I felt like we were part of their family. Thank you for all you do.
My wife has been in this facility for now the third time as a patient and I can not say enough about how wonderful Springtree is. The care that is provided by the nursing staff is excellent, with outstanding nurses aides such as Pat, Charles and Robert. My wife was in a private room, and they even placed another bed in the room in order for me to stay close by during her recovery. The rehabilitation was fantastic, and allowed my wife to go home. I would recommend this facility to anyone, including my brother who will need post surgical rehab in the near future.
Although this facility looks nice on the outside, there's an excessive amount of deception and corruption that exist in the inside. There's always an outbreak of some type of virus/disease because of misappropriate sanitation techniques. Vital machines seem to go missing or don't work. There are, however, good, hard working employees that need to be recognized (Charles who is wright, Felix glows with a smile, Winnicki is always a Joy, Tammy who's smart and snappy & Heather's care that can be felt from miles upon miles, acres upon Akers ). Phillip is the administrator. You can tell him all your problems and he'll give you two pieces of fecal matter in return. Talk to the Director of Nursing, he knows how to get things done. Although this facility is not BBB accredited nor up to bar, a change in administration as well as an increase of staff will result in a better place for patients and their family members.