I rented a 10' truck to move some items. After 2 hrs. the engine began smoking and the check engine light came on. I parked it and called U-Haul. I was told to return it and the GM would take care of it when we got there. Several people were waiting, and the printer was broken. The guy behind the counter was trying to handle returns and reservations by himself. Another guy came in and began yelling at the guy behind the counter. He shouted that as of now the store was CLOSED. No more rentals until the backed up returns were processed. Anyone returning a truck should just leave their key and go. I tried to explain that there was a problem with our truck and that I was told to speak with the Mgr. He shouted that the Mgr. was off. He had had a long day and was not about to take any s*** from anybody. He grabbed a business card and tossed it at me, telling me to call the GM's cell phone if I had a f***ing problem, and that I needed to get the f*** out of HIS store. Worst. Service. Ever
Tim and his staff run an outstanding branch. Quick and courteous with the car clean and ready to go with a full tank of gas. The only thing better I could hope for would be a Daleville location closer to my Botetourt home but this Hollins location beats having to deal with the airport traffic/parking etc... Great job!!!
I love this location. its convenient, everyone is always smiling and beyond helpful. will continue to go to this location, recommended to friends and family.
Great price for a 2 week rental, but the detailing of the car left some things to be desired. The interior of the car was not very clean, food stains on the door panels, and every seat, Besides that I always use Enterprise enough said
Great price for 10 day rental, but the detailing of the car left some things to be desired. The interior of the car was not very clean, food stains on the door panels, windshield washer was completely empty I discovered when I needed it most, and the Onstar system was in demonstration mode so you have to hear the incessant message from Onstar every time you start the vehicle... Annoying! But the service representatives were nice and helpful and offered reimbursement for my hassles. 5 stars next time maybe.
Nice guy was doing the best he could but thiis location was very busy and only one man handling all the customers. I saw at least 4or 5 other people(I assume they were the drivers, car washers and sales people) but not a single one could help out with rentals. I had a rental for a SUV at 8 am but they did not have one available until 1 pm so we left very late for our out of state spring break trip.
Great friendly speedy service! Very helpful with any and all questions....defiantly a long term customer