Great customer service! I came to Roanoke VA from DC for a buddies wedding only to find that I had left my suit at home once arriving to the hotel... I called a few places and Patina was the most helpful in getting me hooked up within minutes (I literally had less then 10min to find a place) and told me to swing by even though it might be a little after their closing time. They had a suit in hand ready for me when I came running through the door, fitted in less then 30 sec, and paid for and out the door within 2 minutes. The man (possibly owner) advised me to watch my speeding on the road that lead to the wedding site because the cops always sit waiting for speeders there AND he also mentioned that he would leave his truck unlocked for me to leave my rental suit on his front seat on Sunday (since store is closed) so that my wife and I could hit the road without worrying about returning a suit on Monday. Very friendly and professional and would recommend them anytime!
My experience finding my wedding dress here was amazing. In high school, I always went there to get my prom dresses so I knew they would be the perfect location to get my wedding dress. Upon arrival, I was assigned an employee that asked me questions about what dresses I was interested in and then helped me find my dress from there. My dress was the 2nd one I tried on thanks to her attentiveness to what I wanted! She was extremely helpful. Later that day, I had another dress appointment in the area and their service was no where near as great as Patina's. Later that day, I called and asked if I could come try on my dress one more time to make sure it was the one and they were extremely flexible and let me come in right before they closed. They had a huge selection and you can tell they are so happy to have your business! Will definitely be going to get my bridesmaid dresses there as well!
I was on a search for a dress and I called them to see if they had this dress and they said I don't have the dress but I have something very similar. Well I was not too happy to hear that and said ok well I MIGHT go in to see what you have. Two days later I show up and ask to talk with the lady and sure enough she had a dress set aside for me to try on and when I did I LOVE IT! It was almost identical as the dress I wanted and it was CHEAPER! They did a great job with fittings and my dress came in in 3 weeks!
I spent a lot of Money there over more than 2000 dollars found the best wedding dress and bridesmaids dresses but when I tried to return a dress that hadn't even been worn bx one of my bridesmaid decided she wasn't going to be in it they told me bc I had paid in full and the dress had been out of the store for a few months they couldn't take it back so I lost my money for the dress and now stuck with the dress very disappointed
I absolutely adore the staff at Patina. They were incredibly supportive through the entire dress buying and fitting process. They know their dresses and they know how to fit dresses as well as being very personable. You immediately feel welcomed and valued when you step through the doors. I have recommended my consultant, Michele and the entire staff at Patina for any formal attire needs.
I loved my dress buying experience at Patina. After getting ignored at David's Bridal and then pounced on by sales people at a local boutique-- Patina was exactly what I needed. There was no rush, no push and they were as attentive and involved as you wanted them to be. I knew what dress I wanted when i walked it and they were even able to price match it from another store for me.
Michele at Patina (as well as everyone else there) was so easy to work with! She listened to what I was looking for and the price range I was looking for... I was worried I wouldn't have that teary eyed moment, but the cathedral veil she recommended for my dress pulled out the water works! I couldn't have asked for anything better! The best part, they have great prices!!!
I went to this shop and ask for help on a ribbon for a corset back on a formal gown, these ladies were excellent and didn't hesitate to help me! Loved the store and their dresses! Will definitely go back.
Wow they were great to me and my whole family. I came in today and everyone was so sweet. Definitely everyone should shop here! Was worth the 2 hour drive!
Tabitha and her team are top notch. No matter what the occasion, they will have you looking and feeling your best! Highly recommended!