Premier Coach Services, LLC
3423 NW Tullison Rd, Riverside, MO 64150
Fax: (816) 587-3450
Toll Free: (866) 426-2247
TollFree: (866) 426-2247
Such a disappointing experience. Rented a RV middle of July 2016 and caused some damage to the interior it was my 26th birthday, damage which my insurance paid to repair. The problem was the generator going out on us the first day on our trip simply stopped working. They let us drive it off the lot with an oil leak. Figured it's stalling because there's no oil in it replaced the oil, called their technician still no resolution technician recommended a repair station which over the weekend there was none, so I parked the RV during the day because we still had electricity and rented an SUV, figured I'd be reimbursed seeing as a generator not working wasn't my fault, the second day the electricity went out except to the exterior of the RV. At this point had to get a hotel room for the last 2 nights again figured I'd be reimbursed seeing as electricity not working wasn't my fault. Got back and all they could talk about was the damage that the RV had which my insurance company took care of.
It started out so promising. I thought by paying the highest price for a Class A Diesel rental would insure quality - WRONG. The RV was not close to being ready, the walk-through was shortened due to issues with the RV itself. Jacks, A/C, mirror were all broken. The broken mirror lead to a minor scrape that turned in to a full blown claim by my insurance. The worst part was the lack of empathy on the poor experience and expenses. Like one of the other ratings, it was all about the money. So Premier saved hundreds of dollars at the expense of the customer. Further, communication was also an issue after I returned. Had to send lots of e-mails and make several phone calls, all of which were not returned or returned late. Too bad. What a promising opportunity. I WILL NEVER DO BUSINESS with this organization again.
We rented our first Class A from these folks and were sent down the road in a coach that was filthy with a lot of things wrong with it. Little things; like the bed was broken, the water pump didn't work, the electric water heater didn't work, the doors didn't latch, the tv antenna was broke (gears stripped) etc, etc, etc. a list of items were reported to the office a couple of days into our trip. Upon return we were simply dismissed by management and they couldn't get rid of us soon enough. After spending a couple of thousand dollars to rent a coach, I expect better. I will never do business with Premiere Coach again.