This is the worst place to bring your child. To start off, they were supposed to submit a form to my insurance for me to get speech services approved for my son.I was told it would take a couple weeks and the office would call me.After a few weeks, I didn't receive a call back.So I called them, and come to find out the receptionist didn't send in anything to insurance for my son, and they had no record of my son in the system! I couldn't believe that they would have no record of my son, and that the receptionist never sent anything into insurance! That is a month of speech services that my son could of been receiving. I can't get back that time lost. I know how important early intervention is for children, and this place should learn that too. They are very disorganized. I was furious that they didn't have any record of my son! The second receptionist that helped me finally sent in the request to my insurance and my insurance approved the services within two days. I was then given two times during the week for my son to be evaluated. These times were during his nap time, so I wanted to get times the following week, so that my son would cooperate during the evaluation. The speech therapist, Helen Demetrion, was very rude to me and wouldn't check her available times for the following week.She was so rude. I told her I wanted to see about the times the following week, but she wouldn't check her schedule for the following week. She should know how important speech therapy is for early intervention for young children. Instead of checking her schedule for the following week, she referred me to ask any further questions to her supervisor. I asked her to call me so we can discuss times (she was texting me), since it is her schedule, but she brushed me off. I was just trying to get an evaluation date so that my son can start services. If she doesn't care about her clients, she should find another career.This place is overall terrible.Bring your child to Leaps and Bounds.
I love this place, great people, maribel the front office receptionist greets you as soon as you walk in, facility nice and clean, and all therapist work with professionalism, never had a bad experience, would definitely recommend.
Very unprofessional and porely managed. Kim is a nice guy and I've had a session with him but he's literally the only physical therapist at this place. He does everyone's appointment so It's a one man show. I had an appointment at 2 pm and was stuck in a room for an hour with not any human interaction. an hour after that I came out of the room because I was starting to get pain. I saw my dad whose my ride. He said "all finished?" And I told him "they haven't even gotten to me yet" he just went in a room to start with the appointment I front of me and there was even another customer that was behind my appointment. I started to get in pain so I had to cancel the appointment. If you don't have pain, feel like waiting the whole day for an appointment, and want to go somewhere where they don't value your time this is the place for you!
PRIME Therapy has very pleasant, courteous, caring & helpful staff. Any time I have had a problem, they have rehabilitated me very quickly with one or two sessions, which has helped me get back to normal in a short time. They use ART (Active Release Technique) which is very effective in resolving a lot of back problems, motion related issues and sports injuries I have had in the past. i highly recommend this clinic.