What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Brandon Monaco was very helpful and courteous while assisting us with our service needs at Walter's Mercedes Benz of Riverside.
I got a 2017 Mercedes E-CLASS 300 Certified Pre-Owned from this location. BTW, this is my first time buying from this location and Walters, and probably my last. I had read some good reviews from the web about Walters so I thought I will give it a shot. I am going to keep the sales associate information private here because I don’t think he has anything to do with it. It's probably just the way they deal with customers. The experience from the start was not pleasant at all. Apart from the back and forth on negotiation, which, is expected, I wasn't even given a clean car to go home with. That is just bad!!! They kept on backing out on their own numbers while negotiating. Which is weird, but I accepted it as a non-issue. In any event, the tire pressure was not adjusted when they handed me the car, to a point that on my drive back home I had to fill in air in my tires while it was raining. I had to clean the car myself because it was dirty from inside. My wife asked me on first look of the car if the dealer even bothered to clean the car at all. Okay, that is not it. I noticed that there are slight bumps on the side of my car, the driver side door. Which, they didn't even mention. Mind you this is a certified pre-owned 2017 Mercedes E 300. When I got the problem to their attention, I was told to bring the car in the next time so they can take care of it. I bring the car to the dealership again after a week to realize that they couldn't completely get rid of the bumps. I was promised a detailed car wash because I didn't get one the time, I got the car, that didn't happen either. I was told that the wait is an hour or more to get one. Would they ask me to wait if I was buying the car that day? probably not. I don’t think they put any efforts to at least pretend that they were trying to take care of me and my concerns.
Spreen Acura of Riverside has a great team. My process began with online quote on Sunday 12/30/2018 for a 2019 MDX. I talked my wife into looking at a 2019 RDX, just to show the new design. Kanoa helped me from by allowing me to take home both vehicles mentioned to my house. My wife was unable to come to the dealership and I was only a mile away from the dealer. After test driving both vehicles my wife was happy to pick the RDX. The only issue was that it was a FWD. The color setup was not what she wanted and Chris worked his magic and sent a detailer to another Acura dealership 30+ miles away and traded a 2019 RDX they had in stock for the 2019 RDX my wife wanted. So, my wife got the car she wanted, and was happy. Your probably thinking, why didn’t I just go to the other dealership and but the car from them? Well, when you are given a great price, amazing service, why push the envelope for the unknown? I could have drove all the way over there and the price could have changed. I am glad I have came back to Acura of Riverside. This is my 4th vehcile I have leased from this dealership. Thanks Kanoa (Salesman) and Chris (Sales Manager).
I took my car in for a srs malfunction and they Diagnosed the issue and took care of me quickly. I will definitely be back!
I had a great experience, they were very knowledgeable and professional with out being pushy. Will be coming back for a second car as they are priced reasonable. Volume dealership and will give you the bottom line always.
Last Friday my husband and I wanted to test drive a few different models of luxury cars to see what we liked and narrow down the our choices as we were interested in purchasing a new car before the end of the year. We stopped in at Walter’s Mercedes in Riverside. Dina Backer approach us and asked what we were looking for. She took us upstairs where the new cars are kept and showed us a couple that met our criteria. She offered to take us on a test drive. I instantly fell in love with the Mercedes that we were looking at. On the test drive Dina pointed out a lot of the luxury features and options on the car and knew a lot about car that we were interested in.When we got back to the showroom Dina took us to her desk and asked us what it would take to get our business. Dina was so professional, she was not too pushy but yet she conveyed that she was willing to do whatever she could to win our business. I really liked the way Dina gave us space to talk, but was aggressive enough to push the sale forward. I would give Dina a ten on a scale of one to ten.We were assisted in the finance department by Andy Towns. He was also very professional, not pushy. He did offer us a few add on items like a discount on future services, etc. After financing was in place we were again greeted downstairs by Dina Backer who took the time to sit with us in our new car and explain every feature, button and option on the car. It was a lot of information, but I’m very glad she took the time to go over it all. Dina knew that Mercedes inside and out.Perhaps the most impressive thing that Dina did for us was to reach out the next day to see how we were liking the car and to answer any additional questions. She even sent me a link for instructions on how to program my garage door to the car. I highly recommend Dina Backer. If you are looking for a new Mercedes be sure to ask for her, you won’t be disappointed in her attentive service.
Rene Orellana, Brand Loyalty Manager was very, very helpful and patient with my husband and I. He helped us get the best deal ever on our 2019 C-300. We were just 26 months into our old lease and was able to get out of it with his help. My lease payment is a lot less than what I was paying on my trade in lease. I would refer all of my family and friends to Rene Orellana. He is a very loyal person with a great personality, along with the power to make it happen.
I had the pleasure of working with Taylor Ferguson again at Porsche Riverside. He is great at communication and knowledgeable at his craft all while keeping everything lighthearted. It was my first time working with Jeremy Bishop, but he exceeded all expectations and paperwork was done in no time. Thank you to both Porsche Riverside!
Top Notch experience all-around, and I was buying in at the low-end of the Porsche Spectrum. This was one of the few car-buying experiences that was actually enjoyable. A lot of that can be attributed to my salesperson, Oops, Porsche Ambassador, John Beech. This was the first time that I actually ordered a car from scratch and not only did John make it easy, he and the factory-ordering person actually jiggled things around so that my car would come several months earlier than we initially projected. Thanks, Don't mind if I DO.
I would like to comment about my recent experience for a routine maintenance and tire service at Walter's Mercedes in riverside. My service advisor was Cody Burt. He is professional, knowledgeable and genuinely cares to satisfy his clients' needs. Cody thank you for the great 5 star experience.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.