Dude, The theater is fine. "Random Citizen" is an idiot. You can't blame how the public acts on the theater itself. And even if Random THINKS it didn't matter to the supervisor, the supervisor listened didn't they? Random Citizen is just a whiny little bee who's butthurt because they couldn't get a SECOND refund on the second movie they watched.
You try hard I appreciate that. I can't write this many words so writing more to fill it up you guys rock