The sales person was helping a young lady when I walked in finished up with her and walk right pass me without asking if I needed some help. Myself and another middle age lady walked out saying to each other they were so unhelpful we both said we were going across the street to the mall for real sales people who want to assist and take your money.
Very poor service from the moment we tried buying one of their chairs to the delivery of it. We were told multiple times all sales are final which is understandable and we ordered the chair and wanted them to deliver it it for us since if something were to happen it would be on them and not us. When delivery day came they brought the chair into the house and told us that there were 2 pieces to put together, we were a little worried since we wanted to make sure the chair wasn't damaged and it worked properly but they told us that they checked it at the store and it wall good. We still wanted to look at it ourselves but they insisted it was fine and they tried to leave in a hurry. On the bill we had to sign, we wrote it still need inspection and it was unopened in the box, then they rushed off not giving a chance for them to verify that product was in tact when we opened it after we asked them to stay. Once opened we saw to cuts on the arm of the chair, furious we ran outside to talk to them and they told us to call the store. After contacting the manager he talked to his drivers and called us back saying that they told him that we didn't want them to wait which we clearly asked them to since it was all sales were final. So the store lied saying we didn't want to inspect it with them their and the manager didn't really try to help us at all. After the first call things were heated between us and the manager, we called back after we were calm and we asked multiple times to talk to the owner but he refused in multiple ways to even let us try and contact them. Will never do business with them again, think twice before doing business with them.
Very unprofessional. The girl working therr was just making out with her boyfriend sitting in a chair. Ridiculous.
This listing is great but they have the wrong address!As with all our other ads it should be 3643 University Ave. RIVERSIDE Ca 92501We are also online at www.dragonmarsh.comCome by and Visit!The Dragon