Walter's Mercedes and Morris Gaines exceeded my expectations. It felt like family, everyone was so personable. Morris Gaines was so friendly and helpful, but most of all very knowledgeable. I have purchased a few cars in my lifetime and this by far was the most smoothest easiest transaction ever. I would highly recommend this dealership. Most importantly, while you are there ask for Morris Gaines, he will take good care of you.
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Just bought an Audi A3 e-tron for my son, this is the 3rd car we've purchased from Walter's and we couldn't be happier with our purchase, Leonard Baker and the rest of the team at Walter's are all top notch and I highly recommend them, I've nothing but good things to say about them!
We purchased an Audi A4 this spring and were treated fairly and honestly. We left knowing that we found a new friend at Walters Audi. Our Service work has been outstanding and each of our Service representatives was professional, honest and courteous. I highly recommend Walter's Audi. We continue to return to Stacy to resolve any issue. She is a true professional. This is our fourth Audi and we love every one of them. Walters Audi is a First class outfit.Ralph and Sandy Ramirez, Yucaipa, CA
My recent purchase of the 2019 C300 was effortlessly exciting and professional. Rene was my sales associate and provided the most sensible and knowledgeable assistance. His guidance was invaluable. No high pressure sales he was easy going, professional and patient. I felt cared for and special. This was my 2nd purchase from Walter's Mercedes and they have a customer for life. My drive home was wonderful!!! #Happygirl
I was working with Audi Ontario for two days on leasing a new vehicle and was unable to obtairn the vehicle I wanted from them in a timely manner. There was a lot of miscommunication or non-communication as well as very unprofessional comments. Therefore I went to Audi Riverside and had a 180 degrees different experience. Mike A. was able to find the car I wanted within 15 minutes and within four hours the deal was complete. Mike and Syed were nothing but professional and courteous and were accommodating to my needs. Thank you Mike and Syed for turning a bad experience into a good one. I will drive the extra miles to do business at Audi Riverside. Audi Ontario could take lessons from you.
This is my second Benz from Walters amd i will definitely coming back dor 3rd. Call Jin Lee if you want the best buying experience.
I visited Walters Mercedes Benz of Riverside for the first time on 10/10/18. I was immediately greeted by a salesman names Richard Akigbe. He was very welcoming and professional. He was also very warm and easy to talk to. I had recently been rear ended in my GLK 350 and it was deemed a total loss. I had not been looking to purchase and new car and really wasn't sure what I wanted. He immediately listened to my story and took me under his wing to help me find a vehicle that would be perfect for myself and my family. He was very patient with me and shared in my love for the GLK. He was extremely knowledgeable and dealt with my never ending questions and wavering. I finally settled on a 2016 GLC 300 which happened to be the first car he showed me. I was extremely satisfied and well taken care of the entire process. Richard made me feel so at ease with my decision during a time I was really struggling to make one. I'm completely satisfied with the end result. He was always looking out for my needs, from offering water, to helping me empty out my rental car, carry my carseat, and even arrange to have the rental dropped off at enterprise for me. I can't say enough about how great the service with Richard was. I would definitely visit Walter's again in the future. Richard even took me to meet general managers and share with them my story. Every one was so happy and pleasant. Seems like a great place to work. Thank you again for helping to make a difficult time, a happy one as well.
Gary Kunzman was very personable. He made sure to ask and give me what I needed in the vehicle I was searching for. I have a family of four and needed the convenience with room, safety as well as the eco-friendly MPG.
Fantastic and friendly service! I have been happy every single time! Everyone goes above and beyond to make you feel like a special customer.JR Rodriguez always a true professional that has gone above and beyond to provide friendly service.
We had been looking for a used 2018 Audi Q5 for some time and had run into too many poorly run dealerships that simply did not listen to what we wanted in our area. Once we expanded our search, we found Marcos Morales at Walter's Audi in Riverside who went SO FAR BEYOND what any salesperson has done in the past. He was AMAZING start to finish and truly understands that this is a SERVICE oriented business and you have to LISTEN to what the customer wants, not TELL them. He did a personalized video of the vehicle we were interested in. He answered EVERY question we had in a quick and courteous fashion. He was professional and LISTENED (note to other dealerships we did NOT buy from: YOU listen to US, not the other way around!) to our needs, and we drove over 350 miles to get this car, bypassing a lot of dealerships along the way! Just a great experience buying a car from Walter's Audi and Marcos Morales.