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Hours
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Neighborhood
Rubidoux
Categories
Business Coaches & Consultants, Organizing Services-Household & Business

Reviews

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David K.

08/21/2015

Overall

In June 2014 Ruelas Backyards came out to my house and gave me a quote for 2 Palapas and a BBQ island. The owner of the company said it would take them about 3 weeks to get it all done. I agreed that was fine since we were having a party at the end of August 2014. Weeks went by and nothing. When I would call, all I got was excuses. This went on for 4 more weeks and finally one week before my party they showed up to do the work. Given the time frame, they were in a hurry to get it done. This company has horrible workmanship, as if they don’t know what they are doing. The owner showed me pictures of what my Palapas will look like, and when they finished they were not even close to being the same as the pics. Very misleading. The quality of the material is very bad. The posts they used for the Palaps have huge cracks almost split in half. The diameter of the wood is too small for the Palapa. The Thatching is falling apart and they zip tied the thatch to the roof. I have been calling these guys since they left to finish what they started and fix all of the mistakes and make it right but no call back and no show. No customer service at all they don’t care about the customer at all. They took all my money and ran. DO NOT hire these guys EVER! They will rip you off!!!!!

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