AAA Automobile Club of Southern California
3700 Central Ave, Riverside, CA 92506
|Mon - Fri:|
TollFree: (855) 666-5480
Avoid Andreea Kar @ the Riverside Branch. She was great when she renewed my policy but when I called back she didn't respond to messages and when I finally got in contact with her she said "I'm in the middle of something" I'm going to transfer you to customer service . HOW RUDE !! I called back to speak to her manger a Mr Amaya but they placed me on eternal hold . This is suppose to be the VIP of auto Insurances . I pay the high price to have the best experience possible when I call!
On January 26 I needed auto roadside assistance during rush hour. I did not have my AAA Card so I called the Riverside office for assistance. They located my membership number and forwarded the call to roadside assistance. The AAA roadside assistance operator collected some information and told me that she would call me back. After 5 min the AAA operator called me back and informed me that the Tow Truck would be there within 30 min. I received another call from the AAA operator after waiting about 10 min and she said that the original Tow Truck could not make it within the set time frame, therefore she would be sending another Tow Truck that will make the initial time set. Within 30 min my care was towed and I was on my way. I received another call from AAA in which they wanted me to give them an evaluation of services received and of the Tow Truck driver. This is services at its finest, I am totally satisfied and will never give anyone but AAA my business for roadside assistance.
One Name you must have: Marsha Colling! She booked my trip like it was her own, she left no stone unturned, ground transportation, tours, connections, air, ship, you name it she found me the best possible price and times, I love this woman! I am going to Europe!!! And I am going with confidence and ease, all because of MARSHA! AAA Riverside CA on Central, I wont go anywhere else, the best money I have spent!