We bought a used car from Walter's Audi, Micheal Tennell was our Brand Specialist. Our experience was outstanding, everyone at this dealership made this a extremely pleasant car buying experience. We drove away feeling like we got a great deal, whether you're spending $20,000 or $300,000 you're going to get the same great service. Well done Walter's Audi!
I had been needing new tires for quite some time. Justin the tire rep at Walters would tell me every time I came in for a car wash. Well i finally got a nail in my tire that couldn't be repaired because my tires were so worn. My husband made me an appt and I was scheduled to come in on a Saturday. I decided I couldn't wait any longer. So I called Walter's MB and they were able to make me an appt within 2 hours. Well on my way there I had a blow out! I called MBZ roadside service and was assisted right away. They sent out Noel Castro who changed my tire in 5 minutes. He was very nice and I was so grateful that he was able to get me back on my way so quickly. When I finally made it to my appt Austin Schneider was my service adviser. He was able to check me in right away. He kept me updated while I waited. He was very helpful and I was confident that I was in goods hands. Thanks Walters staff for all your efforts to keep my family and I safe on the road!
Great job.Very Fast and goodTop Rating in Professionalism-Cody BurtWalter's Mercedes-Benz is top Rated
Very good price and product. Peter Tecson and Gary and others did help me a lot for the purchasing of my car. When I return to fix minor problems, the employees there are always ready to assist.
This was our very first experience with the service department at Walter's Mercedes. We had previously purchased a Mercedes in our home town 60 miles away and their service after the sale was less than acceptable and the reason we made our most recent purchase of our new SL450 at Walter's. The minute we drove up we noticed the professionalism of the dealership. We were escorted to our new service advisor Austin Schneider whom we found to be very professional and pleasant. His entire demeanor and dress was impressive. He was quick and efficient in his paperwork and very attentive throughout the entire process. He escorted us to the waiting room as opposed to just pointing out where it was, which had been our previous experience at the other dealership. Austin was concerned and asked if we required any other assistance with our vehicle in addition to the scheduled maintenance which was the reason for our appointment. He kept us apprised of the progress of our maintenance as he knew we were waiters. The work was performed in record time and Austin made sure we were completely satisfied before he completed his paperwork for us to sign and be on our way. Excellent customer service and representation of the dealership by all. Our sincere thanks to Austin and we look forward to returning for future servicing of our Mercedes vehicles. Walt Madison
Alex Ramirez did a wonderful job in explaining in great detail regarding service on my vehicle. I highly recommend contacting him with any questions or concerns regarding your vehicle.
Jin, has always looked after my wife and I.Sorry to say that we are now moving to Florida and will miss working with Jin..We probably will never find another sales person like him..I am even willing to come back to California just to work with Jin again for our next MB...Thanks Jin
Syed Ali made our car buying experience stress free. We were looking for a used Q5 but came home with a brand new 2018 model. He was able to help us with our budget and worked above and beyond to make it happen for us. Thank you for the really smooth transaction. Highly recommended!
BEWARE BUYING FROM WALTERS AUDI... I'm disappointed that It's come to me writing this review. I've given Walters Audi ample times to rectify the issues, and feel completely taken advantage of. On August 25th, 2017, my husband and I purchased a brand new 2018 Audi Q5––on the way home from the lot a service light came on. Our brand new car has been in the service department with numerous malfunctions more days then in our possession. Steering wheel malfunction, rear hatch sensor not working, navigation screen black/frozen, garage door sensor not working, trim piece fell off twice, the list goes on and on... The car was in the service department for SIX days straight, and after only having it back one day, another malfunction––back in the shop for SEVEN more days. Our sales rep was Isaac Ordinola; we bought the car without questioning the price or even seeing the actual car. We trusted he knew exactly what we wanted after we went over the specifications numerous times. He could not find us a white car with all the options we were looking for "in all of California". We ended up with another color but he failed to say it was a lower model with less options. Not only did we receive a defective car, but it was not even the one we thought we were purchasing. We immediately started calling and emailing Isaac Ordinola, the general manager Jon Kienle, Dan, etc... and have received NO RETURN CALLS NOR EMAILS. As of today September 21, 2017 we have no answers... To add insult to injury we do not even have the spare key, which they have promised to on six separate occasions to "overnight immediately". We felt it was only fair to replace the car, but quite honestly it has been such a headache and I'm not sure I even want an Audi anymore.
Austin Schneider handled my service on 2014 smart car. From roadside assistance to final delivery, all work was handled in a professional, yet comfortable and friendly, manner. Walters Mercedes-Benz/Smart dealership is superior to all others. Trustworthy, responsive, and detail oriented... only place I will service and/or buy from!