STAY AWAY!!! This is a small business w/ what seems 3 employees, (Owner, his son, and an office assistant). The Owner, Paul Sr is a ex-cop with a chip on his shoulders. The customer service is very poor. Phone calls returned weeks, not hours. We paid 3 yrs straight in 11/2011. We received a bill 9/15/14 for service from 10/1/14 - 9/30/15. We ignored it since we were paid until end of Oct or early Nov 2014. We tried to close the account , (TODAY), and pay a pro-rate of 14 day. He said no, he wants 12 pmts of $68.50 per month paid 1 time, (NOOO WAY!!!) We tried to cancel and he would not accept a verbal request and said we are bound by his contract. Our contract was only for 3 years and it covered the cost of all equipment. Now he is saying that the equipment is his since we have not been under contract for 3 years. Now we knew he did not know what he is talking about. We are still waiting for a copy of the original contract showing 1) when we started and 2) if there were any hidden clauses showing automatic renewal for 3 years. He threatened us with small claims court. I do not think anybody should use or renew with this lame company. Try VIVENT Alarm. This company is using the same exact equipment as Vivrnt, and is less than $43.00 or $42.99 per month.