Chambers Funeral Homes
5801 Cleveland Ave, Riverdale, MD 20737
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We at Chambers Funeral Home would like to take this time to apologize to you and your family for the listed concerns and to address them for you. At the time that you made your arrangements, we did not have access to the computer technology that allowed us to post funeral information on our website. However, we have since rectified that situation, and now have full access to posting funeral information. We thank you for calling this to our attention. On the matter of the funeral director, he waited in the outer room while the service was being conducted and was dressed in a light blue suit. We are sorry that his behavior and attire were distressing to you, and also the behavior of the funeral attendant. She is a part time attendant employee who has loyally worked at this firm for over ten years. She is not familiar with where all of the office supplies are stored, and hence the problem with the sticky notes. We have since rectified these situations, and assure you that they will not happen again. As far as the beverages and food are concerned, at the time that the arrangements were made, a side room was offered to you for your use at no additional charge. We do not arrange food service for funerals; however, we do offer a room to set up and eat at no additional cost to the families. Other problems with equipment such as extra coat racks and extension cords could have been arranged ahead of time, so that no time would have been wasted on the day of the service. There were, however, sufficient chairs to place the extra coats, and an organist could have been arranged ahead of time, if one was desired. Our prices for funeral services are quite competitive, and we offer up to 20% discounts on many arrangements, as you may have noticed on your final receipt. Extra services may be added; however, this will be at an additional cost. Hot water is available for your use; however, the building is older and the water needs to run for a sufficient time in order for it to reach the faucet. We hope that this has addressed some of your concerns. Again, we are so sorry for your inconvenience. If we may offer you any additional information or assistance, we would be happy to be of further service to you, and hope that we may rectify this situation for you and your family in the future.
Chambers Funeral Home is a do-it-yourself operation.
What they do NOT provide: flat-screen T.V., adequate amount of toilet paper, hot water, adequate amount of coat racks, extension cords, food or beverage service, posting the obituary and time of service on their website, sensitivity and respect.
What they DO provide: a lovely chapel, an auxiliary room for a reception (but be prepared to get some attitude if you try to move any of the furniture to access the outlets), an organ (but they won't tell you any information about it, even if you phone and e-mail to ask), rude and unhelpful staff, post-it notes (but only if you beg for them).
I would not recommend this funeral home unless there is a change of administration and staffing.
Our family feels it is important to let Chambers Funeral Home know how their service was perceived. The Chapel area was lovely and the funeral director arranged the flowers in an attractive manner. We brought in some paintings and personal items, and stands and easels were provided to display them. We were also afforded the use of the audio equipment to play our Mother's favorite music.
Beyond those amenities and courtesies we found the service provided to be lacking in the extreme. We received complaints from many of the guests attending the visitation and service.
The Funeral Director did not greet people at the door, but sat in the office area reading a newspaper throughout the afternoon. He was not dressed in attire befitting a funeral. There was no notice of the funeral and visitation on their website. He did not check with the family on the timing for the funeral service and gave incorrect information to several attendees. He and the desk attendant were speaking in audible voices during the service that were distracting, disruptive, and disrespectful.
The desk attendant was repeatedly rude and unhelpful to the family and guests. She snapped at the daughter of the deceased for placing her purse on the organ. She rudely told the adult granddaughters of the deceased not to bring beverages into the chapel rather than gently pointing out that it wasn’t permitted. She refused to put an extra roll of toilet paper in the ladies bathroom until it actually ran out. She was obstructive when a family friend was arranging the photo projection presentation and needed to move several pieces of small furniture. When asked by the organist for a post-it-note without even looking she said she didn’t have one. Upon a little cajoling she opened her desk drawer and immediately produced one. Toward the end of the afternoon, she rudely announced to several people that they were closing at 5 o’clock and we had to get things out of the home. A guest had lost her driving glasses and she rudely asked why she would bring them inside if they were driving glasses. This woman should never be around grieving people as she made the whole experience even more painful for the family.
While the maintenance assistant was the most pleasant and helpful of the staff he did not seem capable of carrying through with very simple requests. The daughter of the deceased asked that a table in the reception area be placed against the wall to have access to the outlets to plug in tea and coffee urns. She had to request this three times and finally assisted him in moving the table. She also asked that the two urns be filled with water. They were returned with a quarter of the necessary water. Upon a further request, one was returned filled and the other had a few cups more water. Finally the son-in-law of the deceased had someone purchase water and bring it in from outside.
As far as the facilities, there was not adequate coat rack space to hang coats, there were no extension cords available, and there was no hot water in the bathrooms.
This entire experience added to the grief of the family. The services of this funeral home cannot be recommended.