Steve's Pizza Palace
110 N Main St, River Falls, WI 54022
|Tue - Thu:|
|Fri - Sat:|
Cuisines: Mediterranean, Greek, American, Sandwiches, Take Out, Italian, European, Continental, Pizza
Specialties: Meetings, Parties
I have been ordering from Steve's Pizza Palace in River Falls, WI for over 15 years and the pizza has been great. However today I received the poorest, rudest service I have ever received from any restaurant business ever. My order was unable to be put through because an employee could not enter a credit card properly. I called back and it amazingly went through the second time with the SAME card. I complained that my hungry children would now have to wait 20min longer for our pizza. I received no suggestion at reparations just a sorry and then hung up on. When I call to ask for the manager I hear an "Oh Great!" in the background and then Immediately get told when I did wrong and how my "first" card was bad, even though they were the same cards. I was unable to get more than five words in until I would get interrupted again. When I finally get exasperated at being cut off for the third time I gave way to anger and let the F-bomb slip. I then get told that nothing will be delivered and hung up on again. So I called back to get the owners contact info, but was told by the employee that she did not know the ladies number but could take down my info. So, I ask to talk to the manager once again to ask for his name. I then hear another "oh great" and get told off again and that he is the owner (so he's a lady?) and hung up on again. I admit that me dropping the F-bomb was improper. However, it shouldn't have gotten to the point of a customer being treated so rudely and told he/she was wrong and had a bad credit card. I hope to get a hold of the real owner and hopefully talk to someone with customer service skills and politeness.
08/21/2008Provided by Citysearch -
I grew up in RF and I will NEVER stop ordering and going to Steve's for as long as I go back to visit! Always a favorite in High school and still a great place to go with family, friends, or a sweetie! All the food is amazing - I LOVE the sausage and the pepperoni! You will love this place if you are a fan of Greek Food or just a lover of Pizza. Great ambiance and service - complete with the old fashioned windows out front to watch the guys make it right in front of your eyes and it's set in quaint downtown River Falls across from Veterans Park, the KinniKinic River and the cute little Theater that still only costs 3 bucks to see the show. Steve's is just a delicious, fun, family owned joint! I highly recommend you catch a bite here whenever in River Falls!